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Unified Communications

One platform for voice, data, audio & video

Overview

The transformation from legacy voice infrastructures to integrated-IP platforms is well underway throughout the business world.  SITA’s Unified Communications simplifies your business by consolidating voice, data, audio and video into one platform.

With our industry knowledge and technical expertise in managing IP MPLS networks, SITA can help your business make the transition. From corporate telephony to contact centers to command centers, SITA's Unified Communications offers the most flexible solution for your operational needs.

How it helps

Improve efficiency and responsiveness

 

Whether you want to keep costs down, modernize your airport, provide your passengers with a connected experience or expand you route, SITA’s Unified Communication helps achieve your strategic imperatives.

Collaboration

Unified Communications allows for greater, easier and more powerful interactions between employees, customers and partners, while improving the overall efficiency and responsiveness of each organization. Whether it's audio and video conferencing or data exchange, your team will benefit from real-time collaboration through higher productivity and greater ease-of-use.

Ease of transition

With SITA’s vast knowledge of the air transport industry (ATI)  and access to more than 200 airports, we make moving from your legacy infrastructure to a new platform a quick and seamless process.  During the transition, we help you adopt best practices while allowing you to increase central control over your entire network.  This helps reduce overall complexity of your infrastructure and lowers the total cost of ownership.

Cost savings and commercialization

A single point-of-contact with SITA saves you time by having one service contract and one support process in place. You also save money by simplifying the procurement process and taking advantage of our flexible pay-per-user and usage-based models. You can also create new revenue opportunities by offering Unified Communications as a service to airport tenants and other business partners.

Why us?

Only SITA provides a global network and presence. Unified Communications is present in 210 countries and over 200 airports.

SITA’s simplified procurement means a single point of sale and accountability, a single maintenance contract, one integrated bill, one support process and one set of service level agreements (SLAs).

SITA’s billing is usage-based and priced per user. It leverages flexibility through multiple contracts, multiple currencies, VAT, etc.

Finally, with our unique combination of solutions, networks, know-how and cloud capabilities, SITA helps you select and execute a progressive approach that is tailored to your specific needs.

SITA Global Services

Unified Communications is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Customer story

Dr. Jassim Haji, Director Information Technology, Gulf Air
Gulf Air - always connected View the video

Resources

Use cases

Unified Communications

Provide consistent and quality voice services to your sales team, front desk users and call center agents while controlling telecommunications costs.
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Brochures

Joining forces

pdf - 9.94 Mb
SITA and Orange Business Services have joined forces to unify today’s communications maze to improve uptime, drive out costs and provide you with new tools so that you can focus on service innovation.
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