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Horizon® Passenger Management and Distribution

Processing over 125 million passengers worldwide each year


Airlines must constantly reassess business objectives. Economic pressures demand it, plus the increased competition between full-service and low-cost carriers.

SITA's Horizon Passenger Management and Distribution provides flexibility to tailor the mix of distribution channels to suit your own needs. This feature-rich solution is scalable, cost-effective and adaptable enough to provide the building blocks for growing carriers and to broaden the market reach for well-established ones.

An agile foundation

Horizon Passenger Management and Distribution contains the most comprehensive range of passenger management services available today. Its infrastructure is built on a flexible platform of core systems, which are required for every airline throughout the entire passenger management process, including reservations, ticketing, inventory management, check-in and departure control.

How it helps

Improves performance and customer service

Grow and adapt

Whether you are a start-up or are in full growth mode, your airline needs a passenger services system that has a defined upgrade and development path to meet your current and future needs. Horizon Passenger Management and Distribution enables continuous evolution with modular, flexible and versatile tools, accompanied by our dedicated expertise in the air transport industry (ATI).

Get closer to your customer

Horizon Passenger Management and Distribution includes technologies to optimize your customer service, including online, kiosk and mobile applications, self-service booking, shopping solutions and loyalty programs. It also features an interface for third-party distribution, which enables you to work seamlessly with other partners.

Distribution neutrality

SITA helps you achieve the most effective distribution channel mix for your airline. We provide unbiased access to every available channel, including all global distribution services as well as agency contact centers, alliance and code share partners.

Other benefits

•    Cuts service costs and inefficiency
•    Lowers distribution costs (leverages GDS costs)
•    Increases speed to market and commercial agility
•    Enables the merchandising of optional services
•    Creates more personalized offers
•    Allows profit optimization


Horizon® next-generation data model

SITA's next-generation data model is one of several features being incorporated into the Horizon® portfolio of products addressing the need for improved operations.
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Why us?

SITA has the broadest range of technologies on the market to enable your airline to adapt and grow based on a consistent platform. Detailed comparisons of functionality show that Horizon Passenger Management and Distribution is among the most feature-rich of the mainframe passenger services solutions (PSS) in the industry.

SITA is a neutral provider of solutions to airlines – we provide unbiased access to every available channel.
Horizon Passenger Management and Distribution includes a self-administered code-share package that is unique among system suppliers.

SITA Global Services (SGS)

Horizon Passenger Management and Distribution is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services. SGS command centers and the Cloud Center of Excellence are dedicated to ensuring SITA's Cloud services fully support your network availability and your end-to-end response time requirements. Our systems are scalable to meet your variable operational and business requirements.



A new era in passenger services

Horizon, SITA's next-generation PSS, responds to your airline's changing needs, offering the agility and personalization this new era requires.
Download A new era in passenger services

Knowing the passenger

One of the big challenges facing airlines is how to keep up with the rapid pace of the connected traveler. SITA's VP of Passenger Solutions explains what SITA is doing to help our airline customers deal...
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News releases

Greek Airline Ellinair selects SITA for passenger management

Greek airline Ellinair has signed a seven-year agreement with air transport IT specialist, SITA, for the Horizon next generation passenger services system to support the airline’s ongoing growth and...
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Use cases

Horizon Passenger Management & Distribution

pdf - 197 kb
This solution enables airlines to grow and adapt, manage multi-channel distribution, enhance revenues, and improve performance and customer service.
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