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Horizon® Passenger Management & Distribution

GDS neutral next-generation PSS for all airlines

Overview

SITA Horizon® Passenger Management and Distribution offers the most comprehensive range of passenger management services available. Its infrastructure is built on a flexible platform of core systems required by every airline, including reservations, ticketing, inventory, check-in, departure control and weight and balance.

Horizon Passenger Management and Distribution means:

  • Airline controlled
  • Flexible selling
  • Responsive service
  • Agile design

This unique combination of qualities allows airlines to be more creative, and more precise, in the way they personalize, package, target and deliver their offers – via multiple channels, even onboard. Our feature-rich solution is scalable, cost-effective and adaptable enough to provide the building blocks for growing carriers as well as broadening the market reach for well-established ones.

And unlike global distribution service (GDS) providers of passenger services systems (PSS), SITA has no third-party distribution system to protect. Our focus is entirely on the airline’s objectives, which allows them to achieve the ideal distribution channel mix for each customer.

It’s no wonder that more than 100 airline and ground handling boarding over 131 million passengers each year, rely on Horizon Passenger Management and Distribution.

Horizon Passenger Management and Distribution includes a self-administered code-share package that is unique in the market. It enables you to self-manage configuration, processes, parameters, business rules, workflows and product definitions to make changes and go to market faster without extra cost or delay.

How it helps

Passenger management isn’t just about booking and checking in passengers. It’s a fundamental business process that lies at the heart of every airline’s commercial operation. That’s why SITA Horizon® Passenger Management and Distribution doesn’t address just technical and functional requirements. It addresses the business objectives – helping airlines achieve their goals in addition to evolving and adapting to market changes.

Grow and adapt

Whether you’re a startup or are in full growth mode, your airline needs a PSS that has a defined upgrade and development path to meet current and future needs. Horizon Passenger Management and Distribution enables continuous evolution with modular, flexible and versatile tools, accompanied by our dedicated expertise in the air transport industry (ATI).

Get closer to your customer

Horizon Passenger Management and Distribution includes technologies to optimize your customer service – including online, kiosk and mobile applications, self-service booking, shopping solutions, merchandising and loyalty programs. It also features an interface for third-party distribution, enabling you to work seamlessly with all your partners.

Distribution neutrality

SITA provides unbiased access to every available channel, including all GDS and agency contact centers, alliance and code share partners. This ensures you achieve the most effective channel mix for your airline.

Other benefits

  • Reduced service costs and inefficiency
  • Lower distribution costs (leveraging GDS costs)
  • Increased speed to market and commercial agility
  • Enabled merchandising of optional services
  • More personalized offers
  • Optimized profits

Why us?

Only SITA has the broadest range of technologies that enable your airline to adapt and grow on a consistent platform.

Horizon® Passenger Management and Distribution is responsive to an ever complex mix of customer needs, market shifts and competitors, enabling  airlines to implement the right decisions, quickly and accurately. Agile access to data means that rich information is available to any interface and process that requires it – and available to generate actionable business intelligence.

As a neutral provider of solutions to airlines, SITA offers unbiased access to every available channel.

Horizon Passenger Management and Distribution includes a self-administered code-share package that is unique in the market. It enables you to self-manage configuration, processes, parameters, business rules, workflows and product definitions to make changes and go to market faster without extra cost or delay.


SITA Global Services

Horizon Passenger Management and Distribution is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services. SGS command centers and the Cloud Center of Excellence are dedicated to ensuring SITA's Cloud services fully support your network availability and your end-to-end response time requirements. Our systems are scalable to meet your variable operational and business requirements.

Resources

15
Dec
2016
News releases

Bhutan Airlines to roll out SITA’s passenger management system

Bhutan Airlines will introduce new-generation passenger management technology from SITA, aimed at transforming its operations across its international destinations while revitalizing its passenger...
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14
Dec
2016
News releases

Low-cost carrier Air Seoul chooses SITA's Horizon for flexible passenger management

Air Seoul, the new low-cost carrier based at Seoul Incheon International Airport, successfully launched its operations using Horizon® Passenger Management and Distribution provided by air transport technology...
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Brochures

A new era in passenger services

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Horizon, SITA's next-generation PSS, responds to your airline's changing needs, offering the agility and personalization this new era requires.
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