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Community Messaging

The backbone of collaboration


Operational messaging may be invisible, but it’s critical to keeping the business going. It underpins every aspect of air transport, including: commercial and flight operations, ground support, baggage and cargo handling, passenger services, and aircraft maintenance.

SITA’s Community Messaging forms the backbone of collaboration within the air transport industry (ATI). It enables the industry to connect reliably with over 2,400 companies through a fully managed service – today and in the future.

Community Messaging handles more than 30 billion operational messages every year and is the leading provider of managed messaging services to the ATI. It includes a very rich, reliable and evolving portfolio of services and capabilities.

With SITA’s Community Messaging, you can choose a technology tailored to your needs – one that ensures backward compatibility and makes adoption of innovative and cost-effective solutions easier.

How it helps

Simple and reliable

Whether you are looking to reduce costs, modernize your airline, expand your routes, provide a connected passenger experience or acquire new generation aircraft, Community Messaging helps you address your strategic imperatives.

SITA simplifies your air transport messaging by creating a solution tailored to your individual requirements. Community Messaging provides seamless integration of information passing to and from different sources, ensuring backward compatibility with other messaging systems.

SITA’s Community Messaging is a fully managed solution that operates with 99.99% service availability for Type B services. We have built a single access point that combines machine-generated and human-interface solutions that support the evolution of your business – now and in the future.


  • Single interface for all air transport industry partners
  • Easy integration with existing and new business partners
  • Economies of scale:  value for money by the aggregation of data volume across different business areas
  • A versatile generic messaging platform


  • Analysis of your current or planned application requirements
  • Specific solution recommendations to address your needs, such as correct message content conversion capabilities
  • Simplified pricing that allows you to predict costs easily and accurately
  • Scalable prices to ensure additional traffic is charged at decreasing unit rates
Community Messaging, the backbone of the air transport industry

Why us?

Only SITA has the ATI experience and know-how to provide:

  • Reach: Access the largest ATI community of over 2,400 members. Airlines can access any MRO/ part supplier to do business
  • Fully managed and future-proof: So that customers can stay focused on their core business
  • Compatibility: Unilateral adoption and backward compatibility
  • Neutrality: SITA Messaging Service is solely focusing on enabling data exchange and not on commercial MRO or the business processes of our community
  • Economy of scale: Airlines can consolidate all their data exchange needs (e.g. cargo operations, commercial operations, etc.) and benefit from economy of scale
  • Vertical solutions: generic messaging platform but also services specific to certain businesses (AOS Data Transformation, SKYFORM Online)

SITA Global Services (SGS) 

Community Messaging is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Customer story

Dr. Jassim Haji, Director Information Technology, Gulf Air
Gulf Air - always connected View the video


Efficient operations for ground handlers

SITA Community Messaging  solution is designed for the exchange and integration of business-critical data. Linking  up the largest community of ATI companies and organizations.
View the video
Customer stories

Magee Plastics - SKYFORM online

Not only did we get a solution that is easy to use and works around the clock but also one that fits within our budget.
Glen Maus, President, Magee Plastics
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