WorldTracer provides the following benefits.

• Improves productivity
• Enhances customer service

WorldTracer Kiosk is a new self-service feature for passengers. This kiosk accesses WorldTracer via a Web-link allowing passengers to check the status of their delayed bags over the Web, and to file "missing bag" reports without having to queue and talk to an agent.

WorldTracer includes the following features.

• Enables airlines to handle other airlines’ baggage – and they have immediate access to files created on their behalf
• Simplifies claims processing, quality control, system supervision and fraud prevention
• Creates and maintains files for damaged or pilfered bags
• Provides 28 different reports with a variety of options (e.g. the management module provides a “found property register” that enables agents to log and retrieve items found onboard an aircraft or in the vicinity of the baggage office)
• Includes a new Web-enabled platform to simplify training requirements and increase service levels to customers
• Increases baggage tracing capabilities
• Expedites and streamlines claims process
• Locates mishandled baggage more quickly
• Includes a call centre option enabling member airline or ground-handling company to receive telephone calls from passengers on behalf of other WorldTracer members

Modules

WorldTracer's three baggage modules can be used alone or combined for a broader solution.

Tracing module

• Incorporates IATA’s rules and recommendations
• Provides continuous tracing for up to 100 days
• Maintains the industry’s single worldwide database of found, missing, unclaimed and forwarded baggage
• Provides an electronic bulletin board for match messages, system prompts and messages from other WorldTracer subscribers
• Provides a history of all transactions for each individual baggage file showing the date and time of changes and the identity of the agent who modified the file

Management module

WorldTracer’s management module interfaces seamlessly with the baggage tracing module to create, retrieve and amend records and communicate with other departments, stations, airlines and ground-handling companies.

Claims Investigation module
WorldTracer's claims investigation module allows member airlines to investigate claims made by their customers. This module is available by itself or can be interfaced with the tracing and management modules.