Reservations
Key airline reservations and passenger management functionalities while supporting growth, adaptation and improved business performance
Facing increased pressure from costs, competition and new airline business models, airlines are forced to rethink business strategy and structure.
To compete, airlines need efficient and appropriate solutions, such as a passenger management system.
Reservations is the world’s largest independent international multi-host reservations system, providing passenger reservations and inventory control systems that serve more than 112 million airline passengers yearly.
Overview
Reservations, a fully-hosted ASP service, is used by more than 130 airlines worldwide and is fully integrated with Revenue Management, Departure Control Services, Ticketing and Airfare Price.
Reservations:
- Provides key airline passenger management functionalities in reservations and inventory control, flight and schedule maintenance, associated pricing, ticketing and check in functions
- Helps airlines manage the cost of delivering mission-critical reservations services
- Has the flexibility to meet individual customer requirements
Reservations modules
Reservations Booking module
Reservations helps airlines manage the cost of delivering mission-critical reservations services, including bookings made at airline and partner sales offices, through GDSs, travel distributors and online consumer sites. This module has an extensive and flexible group booking package.
Reservations Inventory Management module
Manage Yield: This module offers robust and flexible inventory management techniques at the leg, segment and O & D level either independently or interfacing through a revenue management system. It offers sophisticated nesting capabilities – serial, dual, parallel and hybrid nesting features. Married segment controls are also available. SITA Reservation has extensive and industry leading point of sales capabilities.
Reservations Automated Schedule Management module
- End of End automation of creation, maintenance and distribution of schedule in a seamless manner
- Automatic passenger re-accommodation options based on business rules
Reservations Distribution module
1) Partner interoperability: Compliance with alliance requirements for Interline e-ticketing, frequent flyer validation and redemption, tier recognition of customers at all touchpoints and preferential treatment. Simple code share set up and maintenance, supports alpha and numeric AVS; Partner Access - seamless connectivity for airline agents and code share partners, with real-time last seat availability including interactive segment sell, view and reserve seats in partner’s seat map.
2) Distribution: Direct online and indirect online sales, indirect offline and interline sales. E-commerce interfaces include an ASP portal, customized e-commerce platform and Web Services API. Flexible call centre interface. Provides sophisticated point-of-sales controls and connectivity to all GDSs.
Reservations Common Utilities module
User-controlled business rules offer flexibility to meet individual customer requirements.
Reservations Management Reports module
Offers extensive online and offline reports, meeting airlines' business intelligence needs.
Benefits
Reservations provides the following benefits.
- Manage cost of delivering mission-critical reservations services
- Maintain and improve customer relationships
Features
Reservations includes the following features.
- Real-time inventory management (including block space) and schedule management
- Extensive group management functionality
- Inventory-controlled SSR
- On-demand management reporting
- Key functionalities in one system
- Parameter-driver user controls, enabling self-implemented changes
- Support for low-cost carrier requirements and evolution to hybrid and full-service operational models
Integration
Reservations is the key building block for SITA’s passenger management solutions, maximizing the usefulness and economic value of all the other solutions. These include:
- Fare, ticketing and departure control applications
- Revenue management and revenue integrity
- Revenue accounting and business intelligence applications
- E-commerce solutions
- Customer relationship management applications
Reservations is integrated with related SITA applications, such as Airfare, Departure Control Services and Ticketing, and is an integral part of SITA’s Horizon portfolio, a suite of products that enables airlines to simplify their distribution.
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