Benefits of PassengerHandler include:

• Substantially reduced training costs
• Reduced staff costs
• Reduced communications costs
• Enhanced staff productivity
• Fewer staff rostering issues
• Rapid cut-over for new airlines
• Fully integrated with CUTE

Shorter staff training time

A training course for PassengerHandler typically takes 1.5 days. After this course, an agent can check in several different carriers.  Contrast this with the length of time to train an agent to use and remember DCS native mode entries.

Substantially reduced training costs

The shorter training time required for staff and the fact that once trained on PassengerHandler, staff can check in any airline greatly reduces training costs.

Reduced staff costs

Not only is PassengerHandler simple to use, but since PassengerHandler uses a familiar GUI interface, new staff do not need the same background in passenger handling as in the past.  Temporary workers and peak-time fill-in staff can be used, flexibly, alongside experienced staff.

Reduced communications costs

All entries to the DCS systems are produced by PassengerHandler and are therefore error free.  Statistics indicate that up to 10 percent (or more) of native mode entries are in error, requiring a correction and re-transmission.  Reducing the number of transactions and the number of errors reduces communications costs.

Enhanced staff productivity

PassengerHandler allows staff to check-in passengers on different airline DCS systems – without having to be familiar with the “character-mode” entries for each of these systems. All the staff benefit from being able to use the comprehensive features and wide coverage of PassengerHandler to perform their jobs more effectively.

Fewer staff rostering issues

Since staff can be scheduled for check-in on different carriers, rostering issues that occur when only limited pools of staff trained on individual carriers do not arise.  PassengerHandler provides great flexibility to the staff management.

Rapid cut-over for new airlines

PassengerHandler has an ever-growing library of airline DCS scripts.  This means that if you wish to handle a new airline, it is most likely just a question of having the new PassengerHandler script installed.

Fully integrated with CUTE

PassengerHandler is fully compatible and integrated with the SITA CUTE platform which it can be used anywhere a CUTE workstation is located, be that at check-in desks, boarding gates or downtown check-in locations.

PassengerHandler features include:

• Support for full check-in and boarding functionality, as well as some controller functions, from GUI
• Support for both, legacy and IP host communication on AirportConnect CUTE
• Toggle between native screen and GUI for “expert mode”
• Check in passengers
• Display passenger lists
• Display and edit passenger information
• Process standby passengers
• Allocate and change a passenger's seat
• Offload, onload and board passengers
• Display flight information, inventory and seat plan
• Print boarding passes (ATB) and baggage tags (BTP)
• Print reports (DCP)
• Customize your check-in settings
• Access the Timatic service
• Board passengers with BGR facilities
• Access an airline system in “native” mode