AirportConnect® Open

Process your passengers more efficiently with common use technology

Airports need to maximize the efficiency of their operations and the use of their real estate. Airlines need access to their departure control systems to process passengers everywhere in the world. Airport, airline and ground handling IT operations need to be integrated to make it all happen.

SITA’s AirportConnect Open enables airports, airlines and their handling agents to access their respective IT applications in real time on shared, common use, equipment. It allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop, and reconciles passengers boarded.


AirportConnect Open builds on SITA’s decades of common use experience, as well as our global air transport industry expertise. AirportConnect Open provides the standard communications between all the peripherals required for passenger processing, including printers, passport readers, boarding card readers and bag tag printers. Importantly, it also supports self-boarding gates and self-bag drop.

AirportConnect Open is the only platform capable of providing an integrated approach to Common User Terminal Equipment (CUTE), Common Use Passenger Processing Systems (CUPPS) and Common Use Self-Service (CUSS) kiosks, hosted on one platform.

AirportConnect Open for airports

SITA’s AirportConnect Open enables airports of all sizes to leverage the benefits of a shared infrastructure to minimize costs and enhance operational capabilities and efficiency. It also helps them attract new airline customers because of the simple and efficient integration of airline operations into the airport environment.

AirportConnect Open for airlines

AirportConnect Open allows airlines to deliver a consistent level of customer service by providing standard applications and services management, regardless of where the airport is in the world.

The AirportConnect Open platform is the only common use product listed on the VISA registry of payment card industry (PCI) compliant service providers. This broadens airlines’ retail opportunities while providing complete confidence in the security of the payment process.


Benefits to airlines:

  • Saves money by leveraging investment in a single set of common use applications that can be used on any vendor's platform
  • Reduces training costs

Benefits to airports:

  • Enables airports to save time and resources, while increasing revenue, by maximizing use of check-in counter and gate resources
  • Facilitates new carriers rapid start up at minimal expense


AirportConnect Open includes the following features.

  • Same servers, LAN and core room
  • Common support staff (account manager, help desk, site admin, techs)
  • Standard peripherals (minimize sparing)
  • Range of reporting tools for both workstations and kiosks
  • Flexible blended billing model

SITA Global Services (SGS)

SITA’s AirportConnect Open is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services. SGS command centers and field services specialise in managing high availability airport IT systems. SGS’ field engineers are on-site and available to ensure your IT systems minimise downtime and remain fully updated.