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Wearable technology

SITA is at the forefront of exploring wearable technology for the ATI.

SITA Lab is exploring wearable technology - including Google Glass, smart watches and smart jewelry. We're collaborating with airlines and airports to develop and pilot potential solutions for the air transport industry (ATI).

The recent research within this area has been on the recently launched Apple Watch where we have provided a work-force solution that push regular operational alerts to duty managers and ensure operations run smoothly. The Apple Watch is linked to SITAs Airport Management System (AMS). With the Apple Watch, duty managers may get an alert to say that two planes are arriving simultaneously and have been assigned to the same gate or that there is a delay at a certain gate.

In one of our first use cases, we developed an application that would enable gate agents to automatically and simultaneously scan a boarding pass and passport in less than one second using a pair of wearable smart glasses.

Following were projects with Virgin Atlantic and Copenhagen Airport using Google Glasses. At Virgin Atlantic we equipped airline staff serving passengers on the Upper Class Wing with either Google Glass or a Sony SmartWatch 2. They were both integrated to the purpose-built dispatch app built by SITA and the Virgin Atlantic passenger service system. The aim was to enhance the passenger experience and improve efficiency.

Some of the use cases tested by the CPH Passenger Service team included translation services, photo taking for documentation and communication between duty managers.

Featured resources

The next big thing?
Technology observers are touting wearable computing as the next big thing that could re-define how we use and interact with information. But can it really benefit air travel?
Virgin Atlantic first in world to use wearable technology to serve passengers
11 Feb 2014 News releases
Virgin Atlantic passengers will be the first air travelers to experience the benefits of pioneering Google Glass and Sony Smartwatch technology as they arrive at London Heathrow airport, in an innovative...
SITA and Virgin Atlantic win smart technology award
27 Mar 2014 News releases
SITA and Virgin Atlantic Airways have received a Smart Technology Award from The Wearables 2014, the leading awards for wearable technology.
Google Glass at Copenhagen Airport - service with a smile
18 Jun 2014 News releases
Working with SITA Lab, the technology research group at SITA, Copenhagen Airport is the first airport in the world to trial Google Glass. Results from both passengers and the airport service team have...
Airline passengers ready for wearable tech
29 Sep 2014 News releases
Passengers have no problem with airline or airport staff using wearable technology, such as smartwatches and glass. This was revealed today in the SITA/Air Transport World Passenger Survey, which reported...
Quebec Airport and SITA introduce world’s first airport workforce use of Apple Watch
17 Jun 2015 News releases
This is another in a series of world “firsts” for SITA Lab, SITA’s research and development team, which continues to pioneer new technology for the air transport community.
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