Airline IT Trends Survey 2012

A survey of key airlines to provide insight on significant IT trends

Now in its 14th year, the Airline IT Trends Survey represents the views and insights of over half the top 100 carriers, providing a clear insight into IT strategic thinking and developments for the industry.

There were mixed results for airlines over the past year, with some markets and sectors remaining robust while others struggled. High fuel prices and an uncertain economic outlook are keeping the pressure firmly on airlines, particularly in Europe.

Against this backdrop, the survey shows cautious optimism on the level of IT investment. IT spend as a proportion of revenue is expected to stay stable in 2012, and only half the respondents expect IT spend in 2013 to increase in absolute terms.

To learn more, watch the informative video below. And don't forget to download the free executive summary (registration required).

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Download the executive summary

Download the executive summary of the 2012 Airline IT Trends SurveyAirline IT Trends 2012 executive summary
(1.71 MB)


About the survey

The survey was first launched in 1999 and comparisons are made where appropriate with previous surveys, although the sample may vary between years. Questionnaires were sent to a senior IT executive in each of the top 200 passenger carriers, including low cost operators, together with carriers representing important players in the regional and leisure sectors during spring 2012.

The survey objectives are to monitor key IT trends within the airline industry including:

  • Management/Strategic issues
  • Travel distribution
  • Passenger operations
  • Infrastructure
  • Successes & challenges

This includes commentary & analysis covering all of the following survey questions:

  • Priorities for investment decisions
  • Key technology investment trends and areas in the next three years
  • Long-term strategy for implementing virtualisation technology
  • Strategy for selling products/services via passengers' mobile phones
  • Strategy for the integration of social networks
  • Evolution of self-service technology (including via passengers' mobile phones)

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