Facts and figures

Global reach based on local presence

SITA has approximately 4,500 employees worldwide. We employ staff of more than 140 nationalities, proficient in more than 70 languages – all with local, industry-specific knowledge.

SITA provides services to over 550 members and 3,200 customers in more than 200 countries and territories. This membership represents over 90 percent of total worldwide airline business. It includes airlines, all major computer reservation systems, as well as airports, aerospace companies, air-freight organizations and governments.

Find out more about SITA’s key achievements and ongoing successes.

Facts and figures about SITA solutions and services

Communication services

SITA provides communication services across the world’s largest global network.

SITA manages more than 17,000 IP connections on behalf of nearly 700 customers – as well as more than 2000 AirportConnect Net CUTE (MDNS) connections at over 150 airport locations
Network availability is maintained at over 99.99 percent
SITA IPVPN networks are deployed globally, for over 660 customers, connecting 13,500 air transport sites around the world
SITA’s dial access services are available across the most extensive global network in the world, consisting of over 1583 nodes in 183 countries
SITA introduced the air transport industry's first ever “voice exchange” in 2006 – enabling free intra-corporate calls
SITA Airport Hubs offer the airport-user community access to a shared IP network infrastructure to drive down costs while delivering the efficiencies of IP – today, there are 103 Airport Hubs used by over 90 customers, including airlines, airports, ground handlers, aircraft manufacturers and catering companies
SITA introduced the world’s first global community extranet – Air Transport eXchange (ATeX) – used by around 100 airlines and aerospace manufacturers
The world’s largest Type B messaging community, serviced by SITA, regularly exchanges more than 25 million messages per day
In 2003, Star Alliance selected SITA to create the first global IP community network for an airline alliance

AIRCOM services

SITA's AIRCOM service provides Aircraft Communications links for pilots to communicate with Airline Operations Centres and Air Traffic Control Centres.

SITA provides air-ground communications over 1083 VHF ground stations
SITA AIRCOM Data Link Service supports more than 180 contracted customer airlines with more than 8,500 individual aircraft in routine airline operation
More than 1,200 customer aircraft use SITA’s advanced Future Air Navigation Systems (FANS) avionics, enabling pilots to use data link instead of voice for communications with Air Traffic Control

.aero

.aero is the first industry-based, top-level Internet domain, reserved exclusively for aviation.

More than 5,576 domain names have been registered by 2,866 aviation companies and individuals – these consist of airlines or aircraft operators, airports, aerospace companies, aviation suppliers and pilots

Airport and desktop services

SITA has more than 25 years of experience installing and maintaining desktop services for air transport companies.

SITA manages about 30,000 CUTE workstations used by some 285 customers in more than 200 airport locations worldwide – these check in more than 600 million passengers per year
More than 3,300 check-in kiosks have been deployed by SITA to date
There are 42 airport sites with 594 SITA CUSS kiosks
SITA provides the world’s leading baggage tracking network, WorldTracer, used by more than 400 of the world’s largest airlines and ground handlers, and present at more than 2,200 airport locations
SITA has a market leadership in baggage solutions by providing BagManager at 70 airports worldwide
SITA installed one of the world’s largest Wi-Fi network projects in Hartsfield-Jackson, Atlanta International Airport, allowing passengers to access the Internet and use their mobile phones anywhere in the world’s busiest airport

Passenger and travel solutions

SITA streamlines and integrates airline and airport operations for more than 200 airlines worldwide.

SITA developed the world’s first airline booking engine, for British Midland (now bmi) in 1995
SITA provided the forerunner to today’s application service provider (ASP) solutions, with a hosted/shared passenger reservations system introduced in 1976
SITA’s Horizon portfolio of products and services includes our reservations system, which boards more than 112 million passengers per year
SITA Departure Control Services check in over 88 million passengers. More than 46 million tickets a year are issued by SITA Ticketing customers, including 32.2 million e-tickets

Flight operations

The pilots of over 220 airlines use SITA’s Flight Briefing solution.

Flight Operations’ Flight Planning module delivers around to 10,000 flight plans a day (nearly 3.6m a year) to pilots of more than 170 airlines
Pilots around the world rely on SITA to provide more than 60 million weather and aeronautical briefing documents each year