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The 2020 Passenger IT Insights research explores how technology is contributing to faster and automated journeys.

This research was conducted in January and February 2020 before the COVID-19 pandemic had its full impact on global air travel.

The research identifies key passenger concerns and technology trends that will also impact the airline industry recovery period.

This 14th edition of the SITA Passenger IT Insights is based on a survey of passengers from 27 countries across the Americas, Asia, Europe, Middle East and Africa, representing over 75% of global passenger traffic.