Industry surveys & reports
At SITA we make it our business to understand the IT needs of the air transport industry (ATI). That's why we carry out a number of unique IT surveys. These have become respected sources for industry benchmarks and trends.
The ATI wants the passenger journey to be fast, seamless, with no unpredictable processes, uncertainty or stress. Read our latest report, Smart thinking, to learn how the industry is achieving these aims.
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Airline IT Trends Survey 2014
Upward trend in IT investment by airlines mirrors improving industry fundamentals as well as recognition of IT's value.
Baggage Report 2014
Bag handling performance has improved over the last decade, even with 65% passenger growth.
Airport IT Trends Survey 2013
The 10th anniversary edition tackles many questions, including: Is airport IT spending on the rise or declining?
Passenger IT Trends Survey 2013
How do passengers feel about mobile services? What are their priorities for improving the passenger journey?