Industry surveys & reports

At SITA we make it our business to understand the IT needs of the air transport industry (ATI). That's why we carry out a number of unique IT surveys. These have become respected sources for industry benchmarks and trends.

Smart thinking

Smart thinkingThe ATI wants the passenger journey to be fast, seamless, with no unpredictable processes, uncertainty or stress. Read our latest report, Smart thinking, to learn how the industry is achieving these aims. 
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Airline IT Trends Survey 2014

Airline IT Trends Survey 2014

June 2014
Upward trend in IT investment by airlines mirrors improving industry fundamentals as well as recognition of IT's value.

Baggage Report 2014

Baggage Report 2014

March 2014
Bag handling performance has improved over the last decade, even with 65% passenger growth.

Airport IT Trends Survey 2013

Airport IT Trends Survey 2013

November 2013
The 10th anniversary edition tackles many questions, including: Is airport IT spending on the rise or declining?

Passenger IT Trends Survey 2013

Passenger IT Trends Survey 2013

October 2013
How do passengers feel about mobile services? What are their priorities for improving the passenger journey?

Flying into the future

Flying into the future

February 2013
For the first time, SITA has combined the perspectives from our annual surveys and reports into one, all-inclusive report.

Air Transport IT Trends Hub

Air Transport IT Trends HubSearch key findings from surveys and reports we carry out every year.

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