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SITA BagDrop

Making hassle-free bag drop the industry standard


Checking in baggage can be stressful for passengers and a bad first impression can set the tone for the whole travel experience. The good news is that with the right bag drop solution, every journey can get off to a great start.

SITA BagDrop enables your passengers to easily check in luggage in less than a minute by offering more terminal capacity, reduced queues and lower operational costs.

Completely modular, it offers airlines, airports and ground handlers an off-the-shelf solution that can be tailored to every environment.  This includes common–use or dedicated, as well as retro-fit bag drop or new-fit bag drop.

Whether you need a simple solution of one or two bag drop units or a more comprehensive approach that can transform an entire airport terminal, SITA BagDrop can meet your operational requirements.

And it’s very flexible, giving you many ways of meeting your passengers’ expectations.

How it helps

SITA BagDrop is fully modular and fits your need for either a retro-fit solution, leveraging existing check-in desks, or a new-fit solution for new terminals or infrastructure. Depending on your requirements, you can either opt for self-service bag drop or combine self-service and agent-assisted approaches for a smoother throughput.

Key features

  • One-step, two-step or combined bag drop process
  • Assisted, self-service or hybrid mode
  • Payment terminal for excess baggage fees
  • Dedicated or common use environment (IATA Web Services or CUSS)
  • Live status and notifications on all bag drop units for ground agents through innovative mobile app
  • Real-time statistics to analyze trends and generate dashboard reports
  • ID scanner
  • Handheld or fixed scanner



  • Increase passenger throughput (average bag drop time under one minute)
  • Grow terminal check-in  for both existing or new airport infrastructures
  • Support passenger growth without large-scale investments
  • Quick integration in less than 24 hours


  • Intuitive interface
  • Reduce queues and wait-times by alleviating bottlenecks
  • Increase passenger control – give the choice of check-in desk or self bag drop


  • Tailor bag drop technologies to your environment
  • Integrate with other services such as taking payments and making identity checks

Why us?

Our experience in bag drop, solid project management and global local support makes SITA your ideal partner. No other supplier has the industry knowledge that supports a swift and seamless deployment of bag drop units into your existing and new airport and airline infrastructures.


  • Our local presence and global 24/7 support makes SITA the perfect partner for all your bag drop requirements.


  • Through our Center of Excellence, our dedicated project management and delivery teams ensure a swift, successful and smooth implementation.

Common use

  • A single solution that maximizes the use of existing passenger touch point infrastructure for multiple airlines.

Great design

  • Our focus is to design products that deliver an easy and intuitive passenger experience, and look great. 
  • Plus  our compact design gives capacity-constrained airports the opportunity to place more units  within an existing infrastructure.

Future proof

  • With the integration of passport identification and biometrics recognition our bag drop units can pave the  way for you to implement common use identity management into the departure process.


SITA Global Services

This product is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Customer quote

Scan&Fly offers a very user-friendly solution for capacity restraints in the terminal.

Jacques Morgenegg, Operation Manager Landside, Geneva Airport



SITA BagDrop – A great start to every journey

Checking in baggage can be stressful for passengers. A bad first impression can set the tone for the whole airport experience. The good news is that with the right bag drop solution, every journey can get off to a great start. Find out more about SITA BagDrop.
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Smart BagDrop

Checking in baggage can be stressful for passengers. The good news is that with the right bag drop solution, every journey can get off to a great start. Find out how.
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Scan&Fly at Geneva Airport

Geneva Airport is the world’s first airport with SITA Scan&Fly, a retro-fit solution allowing passengers to check-in their luggage with or without a pre-tagged bag. Scan&Fly offers also an inbuilt payment...
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Use cases


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Get more terminal capacity and improve passenger experience with Scan&Fly, a plug-and-play bag drop solution for airports that don’t have either the resources or the space to expand.
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