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Baggage Management

Track and manage bags from check-in to final destination


SITA Baggage Management is the most advanced, comprehensive and flexible baggage solution ever developed.

Designed for airlines, airports and ground handlers, it ensures that bags are processed as efficiently as possible throughout the end-to-end baggage process – from drop-off at departure to delivery at final destination.

In 2015, delayed, damaged and stolen bags cost the air transport industry a total of US$2.3 billion*. That’s not counting the reputational damage associated with poor quality of service. SITA Baggage Management reduces the mishandling of bags and their associated costs.

SITA Baggage Management encompasses:

  • Global baggage messaging (BagMessage)
  • Baggage reconciliation and tracking (BagManager)
  • Interline transfer bag message generation (BagConnect)
  • Mishandled baggage tracing (WorldTracer)
  • Baggage process monitoring (BagSmart)
  • Global baggage data repository (BagJourney)

These can be sold separately, as standalone products, or combined as part of an integrated solution.

As the major baggage messaging and tracing provider to the air transport industry, SITA has a unique view on the movements of bags globally. That’s why more than 200 airports and 500 airlines worldwide use SITA Baggage Management.

*SITA Baggage Report 2016

How it helps

Delivering passenger bags to their destination on-time improves customer satisfaction and impacts an airline’s bottom line. Keeping departures on schedule and minimizing aircraft turnaround lowers an airport’s operational costs.

Baggage Management tracks, traces, manages and predicts the flow of bags between and within airports, reducing costs every step of the way. It allows baggage stakeholders to operate more efficiently while improving business results.

Key features

  • Available on an application service provider (ASP) basis hosted via SITA’s Data and Cloud centers
  • Empowers passengers to trace their bags if they are mishandled, and supports the rapid repatriation of bags
  • Flexible integration with local or remote airline and airport systems


  • Fewer departure delays due to more efficient offloading of baggage
  • Reduced costs
  • Enhanced operational efficiency
  • Improved passenger satisfaction

Calculate your savings

In two simple steps, discover how much you can save on your baggage management operations.

Step 1: Enter the total number of bags handled annually.

Step 2: Enter the estimated percentage of bags mishandled every year.

Surveys & reports

Baggage Report 2016

Industry investments and innovations in baggage handling systems have resulted in the baggage mishandling rate reaching an all-time low in 2015.
Read more

End-to-end baggage process

Our baggage management solutions improve the process from end-to-end, helping to reduce costs and provide a better passenger experience.
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Why us?

SITA is the only single-source vendor covering all areas of baggage management. We’ve been the recognized leader in bag tracking and tracing for over 20 years. You can find our systems in every major airport in the world.

WorldTracer is sponsored by IATA as the industry baggage tracing service of choice. As such, it’s recommended by IATA to its airline members.

With BagMessage, SITA provides unparalleled coverage, distributing more than 2.5 billion messages each year. This coverage allows us to provide value-added services – such as BagJourney, BagConnect and BagSmart – based on the baggage messages we already distribute.

SITA Global Services

Baggage Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.


End-to-end baggage process

SITA has solutions for every stage of the baggage procedure to help in the decision-making process, increase operational efficiency and enhance customer satisfaction.

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End-to-end self-service

A solution for every step of the passenger journey
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Use cases

Baggage Management

pdf - 198 kb
SITA offers BagManager, BagMessage and BagConnect. Combined, these applications deliver real-time bag tracking from check-in, through arrival and transfer to flight departure.
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