The $6.3 billion problem and one cost-effective solution
Baggage mishandling costs the industry $6.3 billion a year. The pressure to get every bag to the right place at the right time has never been greater. The SITA Baggage Operations portfolio connects real-time data across airlines, airports, and ground handlers. This shared visibility helps prevent mishandling before it starts, recover faster, and keeps passenger updated.
Built around the outcomes that matter most to your operation
Full baggage visibility
Track every bag in real time, across airlines and airports, with a single unified view from check-in to carousel.
Powerful AI-driven operations
Use real-time monitoring and AI-powered predictions to stay ahead of disruption and run a more efficient, cost-effective operation.
Faster mishandling recovery
Automate the recovery of delayed and mishandled bags — from reflighting to passenger notifications in seconds.
Smarter passenger experience
Give passengers self-service tools and proactive updates that keep them informed and confident at every step of their bag's journey.
Every solution your baggage operation needs, in one place
- 500+ WorldTracer® customers at ~2,800 airports worldwide
- 3.8B+ baggage messages processed by SITA annually
Full baggage visibility
- 66% improvement in delivery rates for airlines tracking bags
- 3.8B+ annual baggage messages processed by SITA
Powerful, AI-driven operations
- Up to 20% baggage incidents prevented through real-time reconciliation
- 47% decrease in mishandled bags over the past decade
Faster mishandling recovery
- 500+ WorldTracer® customers at ~2,800 airports worldwide
- 3.8B+ baggage messages processed by SITA annually
Smarter passenger experience
- 90% fewer permanently lost bags with location sharing enabled
Customer stories
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