Most steps of the passenger journey are positive experiences for most passengers. But there is ongoing frustration with long queues at security and bag carousels. SITA QueueAnalyzer monitors and predicts queue-times at key airport chokepoints, allowing airport operators to proactively allocate resources and staff to improve operational efficiency and the passenger experience.
Combining historical and real-time data with powerful algorithms, QueueAnalyzer delivers highly accurate wait-time predictions. It provides automated metrics for performance, trending, and service level reporting.
It also supports the integration of cameras and Wi-Fi sensors for passenger throughput figures and input into wait-time algorithms. The results can be displayed in real-time to passengers on screens, websites, and mobile applications.
This product is available through SITA's ATI Cloud.