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Queue wait-time monitoring and display


Most steps of the passenger journey are positive experiences for most passengers. But there is ongoing frustration with long queues at security and bag carousels. SITA QueueAnalyzer monitors and predicts queue-times at key airport chokepoints, allowing airport operators to proactively allocate resources and staff to improve operational efficiency and the passenger experience.

Combining historical and real-time data with powerful algorithms, QueueAnalyzer delivers highly accurate wait-time predictions. It provides automated metrics for performance, trending, and service level reporting.

It also supports the integration of cameras and Wi-Fi sensors for passenger throughput figures and input into wait-time algorithms. The results can be displayed in real-time to passengers on screens, websites, and mobile applications.

This product is available through SITA's ATI Cloud.

QueueAnalyzer Use cases
pdf - 166 kb

Within 3 years 80% of airports will conduct retail sales analysis

How it helps

SITA QueueAnalyzer provides airport operators with a better understanding of the amount of time passengers spend queuing. Armed with this information, the airport can take proactive steps to improve efficiency, enhance the passenger experience, and increase non-aeronautical revenues. This is achieved with measuring queue times against service level agreements (SLAs) and integration into manpower planning systems.

As a component of our Day of Operations BI solution, QueueAnalyzer utilizes SITA’s unique BI portal (AirportPulse) to provide key performance indicator (KPI) dashboards and a single point-of-access to services, culminating in complete, end-to-end situational awareness across the airport.

Key features

  • 2.0 and 4.0 BLE sensors to detect Bluetooth devices, including mobile phones and wearables (e.g., fitbits)
  • Wi-Fi to Bluetooth network interface device connecting Bluetooth sensors to a cloud-based application server
  • Application server configures the system, monitors status,  collects data, and performs administrative functions
  • Server architecture provides 99.99% availability
  • Data presentation client - highly configurable, intuitive, feature-rich


  • Improves operational efficiency and passenger experience
  • Enhanced proactive decision-making and ability to intervene in real-time
  • Optimized staff rostering
  • Increased retail sales

Why us?

SITA QueueAnalyzer’s analytics capabilities are extensive, intuitive, and unrivalled in the air transport industry. It is extensible and highly scalable, capable of supporting multiple terminals and areas – including retail, restaurants, baggage carousels, and transportation.

QueueAnalyzer is also a core product of SITA Day of Operations BI solution, offering a unique intelligence portal (AirportPulse) for end-to-end visibility at strategic and operational levels.

SITA Global Services

QueueAnalyzer is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

QueueAnalyzer Use cases
pdf - 166 kb

Within 3 years 80% of airports will conduct retail sales analysis

New heights for insights

Insights gained from exploiting vast quantities of data will be a ‘gold mine’ to air travel organizations. SITA’s business intelligence suite is taking insights to new heights.
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This product is part of the following solutions:

Day of Operations BI

Monitor, predict, and manage daily airport operations

Passenger Processing

End-to-end passenger facilitation

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