Baggage Management

Mishandled baggage comes at a cost - to the millions of passengers a year who are inconvenienced; to the air transport industry, with an impact of $2.5 billion annually; and to the airlines that lose on average $100 per stray bag.

SITA Baggage Management has been developed to significantly reduce mishandled baggage and, as a result, decrease costs, improve on-time departures, enhance security and improve passenger satisfaction.

All SITA solutions are supported 24/7 by SITA Global Services, our team of multi-lingual technical and customer service experts. Based in over 200 countries around the world and supported by state-of-the-art operational and monitoring systems, their role is to ensure your SITA solutions run with enhanced operational reliability and efficiency.

SITA Baggage Management helps to ensure the fastest and most efficient throughput of bags - from flight to flight, airline to airline, and airport to airport.

SITA know-how

SITA has been the recognized leader in baggage tracking and tracing solutions for the air transport industry for 20 years. We have leveraged this know-how for the digital decade by developing the industry's most advanced integrated baggage management solution, using the very latest technology, including barcode- and state-of-the-art RFID tagging*.

Baggage Management uses highly redundant IP-based global links to direct, track and trace passenger baggage throughout the journey - from check-in to final destination. This saves valuable time and money.

Baggage Management is used by more than 100 airports and 450 airlines worldwide.

*In its "Simplifying the Business" initiative, IATA states that full RFID implementation would generate US$760 million savings per year industry-wide by improving bag-tag read rates.

 

 

Benefits

Business case shows that the cost of implementing a SITA Baggage Management results in positive ROI within two years!

Benefits include:

  • Comprehensive baggage reconciliation, baggage tracking and baggage tracing solution used by over 450 airline customers and 100 airport customers
  • Reuniting of baggage with owner typically in under 48 hours
  • Reduced departure delays due to offloading baggage
  • Flexible integration with local and remote airline and airport systems
  • Seamless wide area network (WAN)
  • Secure wireless local area network (LAMD) and infrastructure provision
  • Best-practice baggage management (AAA compliant)
  • Industry-standard IATA clearing house billing

Calculate your savings

Try our Baggage Management Savings Calculator to estimate in just two simple steps the potential cost savings you could achieve by harnessing SITA Baggage know-how.

Step 1: Enter the total number of bags your operations handles annually.

Step 2: Enter the estimated percentage of bags mishandled every year by your operations.