Across the industry, the average saving per online check-in is estimated at US$3.58, rising to US$5.34 for online check-in without baggage. Even a market penetration of 20 percent would generate US$ 500 million per year in industry savings.

As an applications service provider (ASP) offering, PassengerWeb Check-in means:

• No capital expenditure − application server hardware and required software licenses provided by SITA
• No additional manpower or training requirements − all aspects of application server hosting are provided by SITA
• Built-in redundancy and load balancing
• Clustered application servers
• Maximum up-time, as the application servers are monitored and maintained 24/7
• Full integration with SITA’s AirportConnect platform
• Fast project implementation and solution deployment

For airlines:

• Delivers 100 percent reduction in paper and printing costs and 40 percent reduction in equipment replacement costs
• Provides additional check-in capacity at a lower total cost than other check-in processes
• Increases check-in capacity at peak times
• Offers enhanced passenger convenience, satisfaction and loyalty

For airports:

• Allows more space for retail outlets airside instead of check-in facilities landside
• Improves the passenger experience through the use of more reliable boarding gate readers
• Lets them offer smaller airlines a CUSS web check-in capability, via the airport’s website

For ground handlers:

• Delivers lower hardware maintenance costs
• Enables low-cost check-in options

For passengers:

• Means avoiding queuing in crowded check-in areas and spending less time at the airport
• Allows boarding passes to be printed at home or in the office, choosing seats and updating personal information (APIS data and special requests)
• Means being able to go straight to the gate at some airports if they have no bags to check-in, or to the bag drop-off point if they have checked baggage