BagMessage
End-to-end managed delivery of baggage information messages
BagMessage is a global, shared message distribution system for airlines, airports and service providers. It communicates with automated baggage systems worldwide to oversee sortation, reconciliation and security.
Overview
For a bag to be transported from check-in to aircraft to its final destination, an airline's departure control system (DCS) must communicate with local baggage handling and reconciliation systems. This results in thousands of messages being sent globally between multiple DCSs and baggage systems daily. BagMessage simplifies the process and reduces the number of communications connections that each airline and airport requires. BagMessage includes options for:
- Connectivity
- Configuration
- Troubleshooting
- Reporting
Benefits
BagMessage provides the following benefits.
- Improved customer service through reduction in misdirected bags
- Decreased costs through fewer DCS connections to multiple airports
- Eliminated need for proprietary message switching systems
- Eliminated or reduced need for computer space in the airport
Features
BagMessage includes the following features.
- Fully redundant bi-directional connections through which airline DCS and airport baggage systems communicate
- Compliance with IATA Baggage Service Message standards
- 24x7 baggage help desk
- Managed service, eliminating the need for on-site technical support
- Guaranteed delivery of messages through a secured intranet
- Storage for undelivered messages
- Supports all IATA baggage service message types and versions (e.g., BSM, BUM, BPM)
- Technical support for interface development
A new UNIX platform increases the level of service for customers by accommodating:
- System monitoring tools to improve support levels offered by the Help Desk
- Services for the management of baggage data
- Web-enabled services
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