BagManager
Managing baggage at a single airport or multiple airports around the world
In 2007, 42 million bags were mishandled, costing the air transport industry US$ 3.8 billion – excluding indirect costs from mishandled baggage. Airlines need to be able to track and trace individual bags to reconcile them with their owners.
BagManager, when deployed system-wide by an airline, provides a “track and trace” system at single and multi-airport locations to reconcile bags with passengers as they move through and between airports. The system provides positive passenger bag match, ensuring that passengers and their bags travel together on the same aircraft.
Overview
BagManager tracks the movement of baggage from check-in to flight departure, monitoring baggage from airport to airport. It also provides baggage handlers with real-time information on baggage status.
BagManager also:
- Ensures the right bag travels on the right flight – the same flight as the bag owner
- Identifies and unloads baggage of passengers who fail to board the flight
- Reduces push-back delays and associated airport charges
- Manages baggage handing within an airport and across multiple airports
- Provides real-time baggage management
- Conforms to ICAO’s Annex 17-security requirement
- Redirects bags that missed a flight and produces a new tag, then sends a message to WorldTracer and other systems
At airport check-in, the departure control system issues a tag with a bar code for each passenger’s bag. This bar code is transmitted to BagManager and is tracked around the airport and throughout the airline’s network.
Benefits
BagManager provides the following benefits.
- Reduced costs
- Increased customer service / satisfaction
- Improved staff effectiveness by providing real-time information
- Improved security by ensuring that passengers and their baggage travel together
Features
Fully managed BagManager service includes the following features.
- Financing
- Procurement of hardware and other equipment
- Project management
- On-site training and documentation
- Connectivity to the BagMessage, WorldTracer services
- Full operational support
- 24 x 7 baggage help desk
- Network, software and hardware maintenance
The above features can be tailored for low-cost airlines or small airports.
BagManager integrates with airline and airport systems for the latest updates on aircraft loading. It can also integrate with high-tech security devices to verify if the bags were screened before they were loaded.
BagManager can process bar-coded bag tags and new RFID tags, and provides the intelligence behind the world’s largest RFID baggage deployment, handling over 20 million RFID-tagged bags per year.
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