BagManager
Reducing mishandled bag costs for airlines
In 2009, 25 million bags were mishandled, costing the air transport industry US$ 2.5 billion in direct costs alone. The 2009 figures reflect the effects of fewer passengers travelling and increasing charges for checked bags.
Today, the air transport industry (ATI) is recovering stronger and faster than anyone predicted. But with passenger growth and baggage fees come added pressures to baggage systems, increased passenger expectations, and the increased potential for mishandled baggage.
Airlines need to track and trace bags to ensure they get on the correct flights with their owners.
SITA's BagManager provides a comprehensive baggage management application, suitable for use by airports, airlines and handling agents that provides industry leading functionality in terms of how users load, reconcile, track, trace and manage their baggage operations. Proven in daily worldwide use at airports large and small, BagManager continues to grow and improve, meeting changing industry standards and a diverse variety of operational scenarios.
BagManager is a part of SITA's integrated baggage portfolio, comprising industry leading applications for bag message distribution, fallback tag printing and worldwide mishandled baggage tracing.
Overview
BagManager tracks the movement of baggage from check-in to flight departure, monitoring baggage from airport to airport. It also provides baggage handlers with real-time information on baggage status and helps them resolve baggage issues.
BagManager also:
- Ensures the right bag travels on the right flight – the same flight as the bag owner
- Identifies and unloads baggage of passengers who fail to board the flight
- Reduces push-back delays and associated airport charges by pointing staff directly to the bag needing offloading
- Manages baggage handing within an airport and across multiple airports
- Provides real-time baggage management
- Conforms to ICAO’s Annex 17-security requirement
- Redirects bags that missed a flight and produces a new tag, then sends a message to WorldTracer and other systems
At airport check-in, the departure control system issues a bar-coded tag for each passenger’s bag. This bar code is transmitted to BagManager and is tracked around the airport and throughout the airline’s network.
Benefits
BagManager provides the following benefits.
- Reduced costs by reducing the number of mishandled bags and reducing network knock-on delays
- Increased customer service and satisfaction by ensuring on-time departures and avoiding baggage delays
- Improved staff effectiveness by providing real-time information, enabling staff to improve the quality of decisions
- Improved security by ensuring that passengers and their baggage travel together
Features
Fully managed BagManager service includes the following features.
- Industry leading functionality allowing handling of every possible baggage management scenario
- A browser-based user interface that is easy to learn and which may be used on PCs and mobile devices such as PDAs and hand-held data terminals
- Project financing
- Procurement of hardware and all other equipment
- Project management
- On-site training and documentation
- Connectivity to the BagMessage, WorldTracer services
- Full operational support
- 24 x 7 baggage help desk
- Network, software and hardware maintenance
- Bag segregation for holds and ULDs
- Assisted loading
- Communication with downline airports
- 100% Hold reconciliation
- Bag reflighting
- Mark bag functionality
BagManager is suited for use with large and small airlines, ground handling agents or airports.
BagManager can process bar-coded bag tags and new RFID tags, and provides the intelligence behind the world's largest RFID baggage deployment, handling over 20 million RFID-tagged bags per year.
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