Mobile Workforce

Cost-effective end-to-end mobilization of your business processes

Airports and airlines, all over the world, are turning to mobile workforce solutions to replace out-dated paper-based processes. They are finding that productivity improvements are contributing to lower costs, higher customer satisfaction and substantial reductions in errors that cause flight delays and safety risks.

SITA has developed an integrated end-to-end Mobile Workforce solution, created specifically for the air transport industry (ATI), including mobile connectivity, mobile devices and application integration.

We offer global, reliable and secure communications to all kinds of airline and airport workers, such as: boarding gate staff; ground crew; pilots; and maintenance, repair and overhaul (MRO) technicians.

SITA Mobile Workforce can be acquired all together, as an end-to-end solution with guaranteed compatibility, or as standalone components to be integrated with an existing mobilized process.

SITA know-how

SITA Mobile Workforce provides expertise in the design, implementation and management of ATI business processes, such as:

  • Maintenance - tasking and reporting
  • Airline and airport operations - flight management and billing
  • Ramp and tarmac operations - includes aircraft turnaround, fuelling, safety and catering
  • Passenger operations - includes check-in, security check and boarding
  • Baggage handling - includes bag drop, sort and track
  • Cargo handling - container preparation, loading, transfer, special goods handling

We can match a business process with our end-to-end solution by providing connectivity, devices, mobile applications integration and solution support.

Components of Mobile Workforce

SITA Managed Mobile Devices provide the benefits of market-leading, ruggedized handheld devices without the hassle of managing the necessary on-going support. Managed Mobile Devices are a perfect fit for any ATI user in the terminal, on the ramp or on the move, from cabin crew to maintenance staff, including check-in and boarding agents, baggage and security staff.

Our partnership with Motorola ensures our customers get the best service available. We also provide 24/7 local field support and device management ensuring that you get the most from your Motorola devices.

Running major networks for 700 of the world's top airlines and airports, our connectivity expertise is unparallel. We are building on this expertise by offering our customers a range of networking connectivity options. Wireless@Airports allows airlines to seamlessly and securely extend their fixed networks at airports over Wi-Fi.

SITA Mobile Data Access provides 2G/3G connectivity over 400 networks in 180 countries.

Finally our application mobilization service - Mobile Middleware - allows seamless integration between system, connectivity, mobile application and device.

Based on SITA's long experience in mobilizing ATI business processes we can make sure our solutions are secure, scalable, flexible for future development and cost effective.

Benefits

SITA Mobile Workforce helps a range of organizations across the ATI reduce business costs, improve customer service, automate workflow management and improve staff flexibility. This allows real improvements to the bottom line through better disruption management and flexibility to react to fast changes in the industry.

Real-time data communication

  • Speeding up passenger check-in: up to 147 passengers can be boarded in 12 minutes
  • 50% of delays during aircraft turnaround can be avoided with better communication between airlines, airport authorities and ground crew staff
  • MRO process with real-time proactive planning can deliver 5-10% savings in workforce labor cost alone

Reduce paperwork that leads to human error

  • Automated reporting, scheduling and tasking is done directly by and to the mobile worker
  • Traceability of events, improved reporting & billing
  • Facilitate access to centralized e-documents related to mobile workers' tasks

Cost efficiency

  • Significant increase in annual airport or ground handler revenue by properly recording and billing ad-hoc requests - such as requests for Passenger with Reduced Mobility (PRM)
  • No up-front investment

Environment aspects

  • Mobilizing ground support equipment management can enable 20% savings in fuel consumption & lower CO2 emissions through:
    • Reduced wasted running hours
    • Improved collection and reporting of invoices
    • Improved time stamp collection, and resulting SLA and quality KPI follow-up
  • Just-in-time fueling process for optimized fuel consumption planning

Lower TCO

  • Simple & efficient time reporting in combination with improved collection & reporting of invoices
  • Reduced usage of assets & optimized task allocation to personnel
  • Improved customer satisfaction with direct link to financial bottom line

Features

The following features are included in SITA's Mobile Workforce solution.

Mobilizing any business processes and applications

  • Any SITA and most common ATI application including legacy software on a single device
  • Improved performance and service availability needed for current and future critical business applications
  • High level of security thanks to our shared infrastructure network especially designed to deliver ATI Infrastructure and communication services

Mobile devices suitable for airport activities

  • Best-in-class devices, from ruggedized handhelds to tables, fitting airport mobile workers' needs
  • 24/7 on-site field support and remote management
  • Over the air maintenance, full mobile device control and applications updates

Wireless & mobile connectivity globally

  • Reliable 2G and 3G connectivity with coverage in 180+ countries representing 90% of passenger traffic
  • Single contract and simple pricing structure with "one shop" pricing
  • 24 / 7 support with SITA help desk and the expertise of SITA's mobility Centre of Excellence

Video

Martin Smith, Director of Group Technology & Innovation, Manchester Airports Group, shares his views on the impact of mobility in the ATI and how it improves collaboration.

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