Industry surveys & reports
At SITA we make it our business to understand the IT needs of the air transport industry (ATI). That's why we carry out a number of unique IT surveys. These have become respected sources for industry benchmarks and trends.
Airline IT Trends Survey 2011
Gain a real insight into the strategic thinking and trends of airlines representing nearly 60% of world passenger traffic.
Airport IT Trends Survey 2011
This reveals that, alongside the traffic recovery seen in 2010, airports increased their IT and telecommunications (IT&T) spend as a percentage of overall revenues.
Baggage Report 2011
As you can imagine, an increase in passenger volume, severe winter weather and volcanic eruption created a major stress test for the ATI.
Passenger Self-Service Survey 2011
Discover clear improvements in the booking and check-in processes, as well as in the availability of self-service facilities.