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2011 Passenger Self-Service Survey Webinar

With over half of all interviewed passengers now carrying a smartphone, travellers are starting to use hand-held devices to manage their journey, and they expect WiFi access at the airport, as well as a flow of information from airlines and airports.

Join our exclusive on-demand webinar, where we share the findings of the Passenger Self-Service Survey 2011, conducted jointly by SITA and Air Transport World. The sixth annual survey includes opinions of 2,500 passengers, interviewed at six of the world's leading airports: Abu Dhabi, Atlanta, Beijing, Frankfurt, Mumbai and Sao Paolo.

> Watch the 2011 Passenger Self-Service Survey Webinar

Don't miss this opportunity to find out about solutions for your company and hear the 2011 Passenger Self-Service Survey results from these experts:

Moderator

• Aaron Karp
  Senior Editor, Air Transport World

Speakers

• Catherine Stam
  Director, Strategy & Market Intelligence, SITA
• Peter Dudenhoefer
  Vice President Traffic & Terminal Management, Fraport AG Frankfurt Airport Services Worldwide

Tune in to the Webinar to discover:

• How passengers are adopting self-service options
• Passenger expectations for personal communications
• How the passenger journey can be further improved
• Passengers' online shopping behaviour.

Attend this essential webinar. If you don't, how will you know what your passengers really want?

> Watch the 2011 Passenger Self-Service Webinar

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