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2010 Passenger Self-Service Survey Webinar

Measuring the new norm

Ten years ahead of IATA predictions, self-service is becoming the norm in air travel. The Passenger Self-Service Survey 2010 reveals that self-service options are gaining ground throughout the passenger journey - from online booking and check-in to baggage processing and security. While some of these steps still need to be fully addressed, passengers are showing an encouraging interest.

> Watch the 2010 Passenger Self-Service Survey Webinar

Watch our exclusive on-demand Webinar, where we share the findings of the Passenger Self-Service Survey 2010, conducted jointly by SITA and Air Transport World.

This year's Webinar reveals:

• How rapidly passengers are adopting the available self-service options - and their interest for more
• Which self-service channels are becoming ancillary revenue channels for airlines
• Why airlines should adopt a multiple-channel approach to customer service and ancillary revenue generation

The fifth edition of the annual survey includes opinions of nearly 2,500 passengers, interviewed at seven of the world's leading airports, including: Atlanta, Beijing, Frankfurt, Johannesburg, Moscow, Mumbai and Sao Paulo.

Moderator

Aaron Karp, Air Transport World, Senior Editor

Speakers

Catherine Stam, SITA, Director Portfolio Marketing
Paul S. Meyer, Hartsfield-Jackson Atlanta International Airport, Director of Operations, Department of Aviation

> Watch the 2010 Passenger Self-Service Survey Webinar

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