One of the most enthusiastic supporters of airport apps
Helping passengers through the travel process
The benefits of nose-to-tail connectivity
Business Intelligence is the ‘must have’ toolset
Passengers want reliable, real-time information to guide them through their journeys. Bring "joined up" thinking to the task of helping passengers through the travel process.
The benefits of nose-to-tail connectivity are easy to understand. But if we’re to seize the potential we need to ensure that data released through connectivity is used effectively.
Business Intelligence is the ‘must have’ toolset to boost airport decision-making, efficiency and smooth passenger-focused delivery of services.
While continuing to experience growth, Aéroports de Montréal is focused on creating a more personalized travel experience to transform the passenger journey. The airport authority’s CEO, James Cherry, explains.
RFID is an enabler of these changes, making effective tracking a possibility. The drivers for tracking include the possibility to reduce mishandling, improve customer service and actively manage costs.
Identifying a customer’s preferences can trigger upgrade opportunities for the airline by anticipating needs in an organic way. Leveraging targeted marketing insights is another way for airlines to boost their revenue.
A new messaging standard is being developed, based on established best practices. This will allow future developments at a reasonable cost, using technology that is almost universally adopted in other industries.
Connectivity is also about having the right information at the right time to make optimal decisions ahead of time. We're all moving from a very reactive mode towards a proactive mode.
Publishers:Arthur Calderwood, Susan Brown
Managing Editor:Terence Tucker
Editorial:Gerald Oliver, Julius Baumann, Paul Brock, Michelle Moreland, Mary Rose Everan, Sara Jimenez
Production Editor:Amarat Raval
Online Production Editors:Marion Craen, Chris Bagley
SITA is a member-owned organization with around 400 active members from across the air transport community.