Day of Operations BI | SITA



Are you maximizing the efficiency of your airport operations?

SITA Day of Operations BI (Business Intelligence) provides a dynamic view of your airport ecosystem at a strategic and operational level. Using our unique, cloud-based BI portal (AirportPulse),  you can view critical data to monitor, measure, and predict daily airport operations.

AirportPulse allows you to:

  • Turn data into knowledge to improve operational efficiency and the customer experience
  • Focus on what matters - business drivers and their performance
  • Be proactive instead of reactive – predict and identify imminent threats before they occur
  • Communicate strategically – share the right information with the right teams at the right time

Day of Operations BI includes:

  • Analytics to measure airport operational performance  (OperationsAnalyzer)
  • Real-time predictions of operational flow challenges (FlowPredictor)
  • Collection and analysis of common-use data (CommonUseAnalyzer)
  • Queue wait-time monitoring – real-time, historical, and predictive (QueueAnalyzer)
  • Visibility on where passengers wait, walk, dwell, and engage (FlowAnalyzer)
  • Real-time alerts to improve passenger satisfaction (FeedbackAnalyzer)
  • Fast access to all airport data (DataExplorer)

Learn more

Dive into the world of Day of Operations and find out how to keep your fingers on the pulse of your airport operations.

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Day of Operations BI

How it helps

SITA Day of Operations BI provides the details that make up the big picture. Delivering insightful information, it unlocks BI and offers a powerful analytics base to drive strategies and enhance decision-making.

Key features

  • Chokepoint predictions
  • Actual versus planned operations
  • Passenger flow profiles
  • Passenger satisfaction measurement
  • Service level reporting and managing
  • Resource forecasting and scenario planning


  • Improved decision-making and operational performance
  • Improved airport experience for all stakeholders 
  • Increased non-aeronautical revenues
  • Reduced wait-times

Why us?

SITA Day of Operations BI incorporates the widest range of data sources and analytics capabilities to deliver the most comprehensive insight available today.

Only SITA offers a BI portal (AirportPulse) dedicated solely to the air transport industry that provides end-to-end visibility on what’s happening in the airport, strategically and operationally. AirportPulse modules are highly scalable, and its analytics capabilities are without parallel in the industry.

SITA Global Services

Day of Operations BI is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.


Day of Operations BI

Dive into the world of Day of Operations Real-time data-driven analytics at your fingertips
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Harness the power of data

Monitor, measure and predict your daily airport operations with our unique AirportPulse portal which brings together the widest range of data sources and state-of-the-art analytics to help you enhance...
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