Serve different airlines with the same technology? | SITA
 
How do I...

Serve different airlines with the same technology?

Serve different airlines with the same technology?

Ground handlers need to be agile in order to serve multiple airlines simultaneously. This requires handling all airline flights and passengers using  a range of systems, starting with one flight’s arrival up through to the next flight’s departure, switching easily between airline requirements, systems and services. All this must be accomplished while providing a top-notch service cost-efficiently and protecting the airline’s brand integrity.

How SITA can help

Did you know?

Airlines outsource more than

50%

of ground handling and this trend is increasing (IATA) .

SITA is committed to helping ground handlers serve multiple airlines. That’s one reason our passenger service solutions are IATA compliant. We  exploit the latest technologies to  streamline agent duties.

SITA offers:

  • Common use airport check-in systems that are integrated with automated boarding pass and bag tag printing, and enable interline through check-in, and weight and balance
  • Common use self-service kiosks that provide access to all airline self-service check-in applications from a single kiosk while lowering the cost of passenger processing through increased adoption of self-service booking, reservation and check-in  
  • A check-in system interface that enables multi-access communication with a variety of reservations systems
  • For smaller airports, an automated, stand-alone check-in system for low-cost and leisure carriers that can be used for multiple carriers
  • A common language graphical user interface (GUI) that enables agents to access multiple departure control host systems using consistent entries and commands (DCS)
  • GUIs for all inputs and functionality so load control agents can manage multiple airlines, flights, and departure airports simultaneously
  • A global system for mishandled bags that exchanges messages with over 450 airlines and ground handlers
  • An operational mail interface for the distribution of business critical Type B and Type X messages designed to keep costs down by paying only for services used at a predictable monthly cost

SITA facts and figures

  • 41 ground handlers are customers of SITA’s Departure Control Services
  • 160 ground handlers are customers of WorldTracer
  • Type B Messaging switches over 100 million messages every day, delivering messages anywhere in the world in no time

Related solutions

Related resources

Connect & Collaborate

Optimizing messaging costs in Today’s mixed environment.
Learn more
Use cases

PassengerHandler

- 135 kb
Decrease training costs and increases staff flexibility, generating a more consistent roster coverage - which leads to greater customer satisfaction.
Download
  • sita tweet
    The 2019 Passenger IT Insights show that passengers are confident and eager to embrace new technologies. And that t… https://t.co/HiaHnm5TvP

    2 hours ago from SITAonline
  • sita tweet
    Travelers are actively adopting new technologies to put them in control of the time they spend at the #airport. Lea… https://t.co/j3OWej6WQN

    5 hours ago from SITAonline
  • sita tweet
    Mishandled bags remain one of the biggest pain points for #airline passengers. What steps are #airlines taking to k… https://t.co/omZlIYiXxT

    yesterday from SITAonline
  • sita tweet
    When air travelers say they want a #SeamlessPassengerJourney, they include their bag in that equation. Read this ar… https://t.co/hqMBeiJEwr

    yesterday from SITAonline
  • sita tweet
    Come see SITA FlightPredictor in action at #PTELondon. It’s a cloud-based service that uses historical and real tim… https://t.co/k0utgnRp4Y

    yesterday from SITAonline
  • sita tweet
    The air transport industry is expected to handle around 9 billion bags by 2036. What new technology will help ensur… https://t.co/FziA6JKCCe

    yesterday from SITAonline
  • sita tweet
    The air transport industry needs to harness technology to improve all aspects of operational efficiency. Find out w… https://t.co/CchUcCJ04n

    2 days ago from SITAonline
  • sita tweet
    The 2018 Air Transport IT Insights showed us there’s a common focus among #airlines and #airports on emerging techn… https://t.co/AVkzdWuJLI

    2 days ago from SITAonline
  • sita tweet
    With 8.2 billion passengers anticipated by 2037, the air transport industry needs to make the most of technology to… https://t.co/AaD5bQ46d0

    2 days ago from SITAonline
  • sita tweet
    Let’s move the world together. Across the globe, SITA is helping #airports and #airlines create a… https://t.co/tg1DzghHUD

    2 days ago from SITAonline
  • sita tweet
    Could #DigitalTwins simplify the human to digital interaction at the #airport? @SITALab’s Director Gustavo Pina sha… https://t.co/NuiUqkNTGO

    3 days ago from SITAonline
  • sita tweet
    From #ArtificialIntelligence to #wearables, there are 4 main ways #DigitalTwins will change #airport and #airline… https://t.co/StvFWvCZ8u

    3 days ago from SITAonline
Connect with us