Deliver the passenger experience required by airlines? | SITA

Deliver the passenger experience required by airlines?

Ground handlers need to provide rapid and secure check-in processes while managing disruption with minimal impact on customer satisfaction. This protects the airlines’ brand values by assuring the same standards of customer service established by the airlines and the alliances they support.

How SITA can help

Did you know?

By 2017,


of airlines plan to provide real-time information and notification via passengers smartphone
(2014 Airline IT Trends Survey).

SITA helps ground handlers deliver excellent passenger service. Many of our solutions are designed for tech-savvy passengers using mobile devices. SITA’s  end-to-end passenger services global coverage and industry knowledge makes us uniquely qualified to support the needs of ground handlers, industry-wide.

SITA offers:

  • Agent and self-service solutions for check-in, bag-drop and boarding that help manage disruption while offering passengers a smooth travel experience
  • Sophisticated agent GUI's that provide fast, efficient handling at check-in and boarding along with customer identification
  • Access to Type B the most widely used messaging standard in the ATI to ensure effective communications with airline partners   
  • Solutions that send and receive operational e-mails using web-based messaging that is accessible from any PC in any airport location (SITATEX Online)   
  • A flexible, modular intranet service that facilitates open communication within your community (IP VPN)
  • IP connectivity on shared devices at sites where large bandwidth is not continuously required, significantly reducing monthly costs compared to dedicated connections (Express IP)

SITA facts and figures

  • SITA handles over 30 billion Type B messages every year
  • SITATEX Online is the leading operational mail platform and handles over 800 million messages a year

We have done it for others

  • We innovate
  • We advise
  • We design
  • We manage
SITA delivered an innovative solution, which helped us increase the efficiency of our staff and critically, offer better service for our passengers.
Phil Holder, Head of Operations Support, Bristol Airport
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Related solutions

Related resources

Airline IT Trends Survey 2014

This year's survey shows a continued, though modest, upward trend in IT investment by airlines. This trend mirrors not only the improving industry fundamentals, but also greater recognition of the value...
Read the survey
Use cases


- 218 kb
Send and receive operational mails using a web-based messaging service that is accessible from any PC in any airport location.

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