Deliver the passenger experience required by airlines? | SITA

How do I...

Deliver the passenger experience required by airlines?

Deliver the passenger experience required by airlines?

Ground handlers need to provide rapid and secure check-in processes while managing disruption with minimal impact on customer satisfaction. This protects the airlines’ brand values by assuring the same standards of customer service established by the airlines and the alliances they support.

How SITA can help

Did you know?

By 2017,


of airlines plan to provide real-time information and notification via passengers smartphone
(2014 Airline IT Trends Survey).

SITA helps ground handlers deliver excellent passenger service. Many of our solutions are designed for tech-savvy passengers using mobile devices. SITA’s  end-to-end passenger services global coverage and industry knowledge makes us uniquely qualified to support the needs of ground handlers, industry-wide.

SITA offers:

  • Agent and self-service solutions for check-in, bag-drop and boarding that help manage disruption while offering passengers a smooth travel experience
  • Sophisticated agent GUI's that provide fast, efficient handling at check-in and boarding along with customer identification
  • Access to Type B the most widely used messaging standard in the ATI to ensure effective communications with airline partners   
  • Solutions that send and receive operational e-mails using web-based messaging that is accessible from any PC in any airport location (SITATEX Online)   
  • A flexible, modular intranet service that facilitates open communication within your community (IP VPN)
  • IP connectivity on shared devices at sites where large bandwidth is not continuously required, significantly reducing monthly costs compared to dedicated connections (Express IP)

SITA facts and figures

  • SITA handles over 30 billion Type B messages every year
  • SITATEX Online is the leading operational mail platform and handles over 800 million messages a year

We have done it for others

  • We innovate
  • We advise
  • We design
  • We manage
SITA delivered an innovative solution, which helped us increase the efficiency of our staff and critically, offer better service for our passengers.
Phil Holder, Head of Operations Support, Bristol Airport
Learn more

Related solutions

Related resources

Airline IT Trends Survey 2014

This year's survey shows a continued, though modest, upward trend in IT investment by airlines. This trend mirrors not only the improving industry fundamentals, but also greater recognition of the value...
Read the survey
White papers

Horizon Weight & Balance product briefing

- 2.85 Mb Free registration required
Discover how you can maximize revenues by tackling the key load-planning challenges experienced during aircraft turnaround.
Use cases


- 218 kb
Send and receive operational mails using a web-based messaging service that is accessible from any PC in any airport location.

From the blog

Back to the top
  • sita tweet
    SITA’s baggage expert, Peter Drummond joins @IATA’s Andrew Price and @aegeanairlines’ Timos Korosis on the 2019 SIT…

    16 minutes ago from SITAonline
  • sita tweet
    The goal of bag tracking is to deliver more accurate baggage handling but has tracking bags along four key points i…

    6 hours ago from SITAonline
  • sita tweet
    Results from the 2019 Baggage IT Insights revealed a strong demand for #airlines and #airports to provide real-time…

    yesterday from SITAonline
  • sita tweet
    New #BLOG: Passenger numbers reached an all-time high of more than four billion last year, resulting in a record 4.…

    yesterday from SITAonline
  • sita tweet
    MT @LandBlockchain: #Blockchain is reaching for the sky! ✈️ @aeron_aero, @SITAonline, @travelchainio and…

    yesterday from SITAonline
  • sita tweet
    In his latest blog post, SITA’s baggage expert Peter Drummond explains everything you need to know about the route…

    yesterday from SITAonline
  • sita tweet
    “The more you track bags, the better the service.” Hear what else SITA CEO, Barbara Dalibard, had to say on results…

    2 days ago from SITAonline
  • sita tweet
    RT @JeffBezos: We’re investing $1.5 billion in our new air hub to get you your packages faster. Three million squar…

    2 days ago from SITAonline
  • sita tweet
    Did you catch Barbara Dalibard on @DubaiEye1038FM’s Business Breakfast yesterday morning? She was on the show to ta…

    2 days ago from SITAonline
  • sita tweet
    RT @NSF_Suzanne: Great end to the day yesterday. You can tell by my cheesy smile...but then I’m always happy when…

    2 days ago from SITAonline
  • sita tweet
    RT @Phocuswright: Sean Farrell of @SITAonline: the investment in biometric technology is rapidly rising.…

    2 days ago from SITAonline
  • sita tweet
    SITA CEO, Barbara Dalibard, was a guest on @DubaiEye1038FM’s Business Breakfast to discuss the latest travel techno…

    3 days ago from SITAonline
Connect with us