Automate processes and increase productivity? | SITA

Automate processes and increase productivity?

With over 50% of the world's airport ground handling operations outsourced by airlines, ground handlers play a critical role in an airline’s operation.

Ground handlers need to be able to process passengers, manage load planning, deal with disruption, and send operational messages to multiple systems. Because they often serve several airlines at a time, this also means either learning all of the airline check-in systems, or using one interface to access them all.

How we can help

Did you know?

Airports account for only


of the ground handling market (ACI Europe).

SITA’s suite of passenger services for ground handlers covers check-in, load planning, boarding and final bag claim. SITA’s global network ensures clients have access to the information they need when they need it. We help ground handlers optimize operations and deliver top-notch customer service, ensuring a positive reflection of an airline’s brand value.

We do this with:

  • A resource management solution designed to link people, equipment and back-office systems to improve planning, efficiency, staff management and customer service; this includes notifications for passengers with reduced mobility (PRM).
  • Automated, integrated departure control systems for efficient check-in, boarding and load control
  • Intuitive graphical user interfaces (GUIs) that enable agents to handle multiple airlines in their DCS host system so they only need to learn one GUI
  • A suite of GUIs to report mishandled bags through kiosks and the Internet to help manage disruption
  • Next generation weight and balance for any aircraft type with a cost manager option that shows the ideal trim to save fuel
  • Operational mail interfaces for the distribution of business critical Type B and Type X messages that allow ground-handling operators to pay only for services used at a predictable monthly cost
  • IP connectivity on shared devices at sites where large bandwidth is not continuously required to reduce monthly costs compared to dedicated connections

SITA facts and figures

  • 162 million passengers checked in using SITA Departure Control Services in 2013
  • PassengerHandler, our common language interface, boards 12 million passengers a year
  • Over 160 ground handlers are customers of WorldTracer

Related solutions

Related resources

Departure Control Services

SITA's Departure Control Services is a core function of our next-generation Horizon Passenger Services System, suitable for both airlines and ground handlers.
Watch the video

Weight & Balance

SITA's Weight & Balance has all the functionality needed by airlines and ground handlers to safely load and dispatch an aircraft.
View the demo
Use cases

PRM Data Transformation

- 198 kb
Improve assistance through efficient messaging. Understand which passengers should be picked up with what equipment and when.

From the blog

Back to the top
  • sita tweet
    What if we could conduct robust risk assessments before passengers travel? Pre-cleared travellers could benefit fro…

    4 hours ago from SITAonline
  • sita tweet
    This #blog post explores how an automated border system that creates pre-cleared travellers could speed up the proc…

    7 hours ago from SITAonline
  • sita tweet
    #NEWS: NDC Exchange is a community platform created by ATPCO and SITA that enables API connectivity between airline…

    12 hours ago from SITAonline
  • sita tweet
    #NEWS: Through NDC Exchange, @SouthwestAir can help business travelers make bookings in an easy, hassle-free manner…

    17 hours ago from SITAonline
  • sita tweet
    RT @ai_connects_us: Southwest Airlines joins #NDCExchange, a platform for NDC that enables content interoperability…

    18 hours ago from SITAonline
  • sita tweet
    #NEWS: @SouthwestAir has become the latest carrier to join SITA’s #NDC Exchange. Read the full story here.…

    yesterday from SITAonline
  • sita tweet
    Bag tracking at check-in and loading on to the aircraft improved mishandling rates by between 38% to 66%, depending…

    yesterday from SITAonline
  • sita tweet
    New #blog post: SITA’s Peter Drummond analyzes the impact of baggage tracking on mishandling rates and explains whe…

    yesterday from SITAonline
  • sita tweet
    Do tracking points improve baggage delivery? In this new blog post, SITA’s baggage expert, Peter Drummond, explores…

    yesterday from SITAonline
  • sita tweet
    RT @GigaSpaces: Great session by Paul Baker from @SITAonline

    2 days ago from SITAonline
  • sita tweet
    From facial recognition to augmented reality, @CNBCi’s Joumanna Bercetche explores the innovations disrupting the t…

    2 days ago from SITAonline
  • sita tweet
    .@CNBC’s ‘The Edge: The Future of Travel’ premieres in the UK & Europe tonight at 2200 BST & 2300 CET on CNBC Inter…

    2 days ago from SITAonline
Connect with us