Automate processes and increase productivity? | SITA
 
How do I...

Automate processes and increase productivity?

Automate processes and increase productivity?

With over 50% of the world's airport ground handling operations outsourced by airlines, ground handlers play a critical role in an airline’s operation.

Ground handlers need to be able to process passengers, manage load planning, deal with disruption, and send operational messages to multiple systems. Because they often serve several airlines at a time, this also means either learning all of the airline check-in systems, or using one interface to access them all.

How we can help

Did you know?

Airports account for only

15%


of the ground handling market (ACI Europe).

SITA’s suite of passenger services for ground handlers covers check-in, load planning, boarding and final bag claim. SITA’s global network ensures clients have access to the information they need when they need it. We help ground handlers optimize operations and deliver top-notch customer service, ensuring a positive reflection of an airline’s brand value.

We do this with:

  • A resource management solution designed to link people, equipment and back-office systems to improve planning, efficiency, staff management and customer service; this includes notifications for passengers with reduced mobility (PRM).
  • Automated, integrated departure control systems for efficient check-in, boarding and load control
  • Intuitive graphical user interfaces (GUIs) that enable agents to handle multiple airlines in their DCS host system so they only need to learn one GUI
  • A suite of GUIs to report mishandled bags through kiosks and the Internet to help manage disruption
  • Next generation weight and balance for any aircraft type with a cost manager option that shows the ideal trim to save fuel
  • Operational mail interfaces for the distribution of business critical Type B and Type X messages that allow ground-handling operators to pay only for services used at a predictable monthly cost
  • IP connectivity on shared devices at sites where large bandwidth is not continuously required to reduce monthly costs compared to dedicated connections

SITA facts and figures

  • 162 million passengers checked in using SITA Departure Control Services in 2013
  • PassengerHandler, our common language interface, boards 12 million passengers a year
  • Over 160 ground handlers are customers of WorldTracer

Related solutions

Related resources

Departure Control Services

SITA's Departure Control Services is a core function of our next-generation Horizon Passenger Services System, suitable for both airlines and ground handlers.
Watch the video

Weight & Balance

SITA's Weight & Balance has all the functionality needed by airlines and ground handlers to safely load and dispatch an aircraft.
View the demo
Use cases

PRM Data Transformation

- 198 kb
Improve assistance through efficient messaging. Understand which passengers should be picked up with what equipment and when.
Download

From the blog

  • sita tweet
    #NEWS: With SITA's Airport Management System, @SabihaGokcen will have the real-time info it needs to make proactive… https://t.co/st0AsKn0H2

    7 hours ago from SITAonline
  • sita tweet
    RT @RunwayGirl: SITAONAIR’s Evi Dougali talks digitization and staying the course as a woman in #STEM… https://t.co/uepyCjnxv9

    17 hours ago from SITAonline
  • sita tweet
    SITA’s upgraded Airport Management Solution will harness real-time data to help @SabihaGokcen to better plan and ma… https://t.co/UHgJG1ctNF

    18 hours ago from SITAonline
  • sita tweet
    RT @HeathrowAirport: Hello and good morning to everyone from all of us at Heathrow Airport! We have a question for… https://t.co/1NgIq5b7YC

    20 hours ago from SITAonline
  • sita tweet
    #NEWS: SITA to provide sweeping technology upgrade at Istanbul @SabihaGokcen, one of the fastest-growing airports i… https://t.co/gACG7bNDhP

    21 hours ago from SITAonline
  • sita tweet
    MT @RunwayGirl: Ellie Carter flew her first solo on 1 December 2018, 3 days after turning 16, the youngest age at w… https://t.co/RNVL61QMfO

    yesterday from SITAonline
  • sita tweet
    Tech-enabled passengers are almost one and a half times more likely to consume paid-for services at the airport tha… https://t.co/QjW9YvdMQ4

    yesterday from SITAonline
  • sita tweet
    The 2019 Passenger IT Insights show that passengers are confident and eager to embrace new technologies. And that t… https://t.co/HiaHnm5TvP

    yesterday from SITAonline
  • sita tweet
    Travelers are actively adopting new technologies to put them in control of the time they spend at the #airport. Lea… https://t.co/j3OWej6WQN

    yesterday from SITAonline
  • sita tweet
    Mishandled bags remain one of the biggest pain points for #airline passengers. What steps are #airlines taking to k… https://t.co/omZlIYiXxT

    2 days ago from SITAonline
  • sita tweet
    When air travelers say they want a #SeamlessPassengerJourney, they include their bag in that equation. Read this ar… https://t.co/hqMBeiJEwr

    2 days ago from SITAonline
  • sita tweet
    Come see SITA FlightPredictor in action at #PTELondon. It’s a cloud-based service that uses historical and real tim… https://t.co/k0utgnRp4Y

    3 days ago from SITAonline
Connect with us