Horizon Ticketing encompasses automated e-ticket generation and, electronic miscellaneous documents (EMD) issuance to facilitate the sale of ancillary services. As a core airline process, it is fully integrated with the Horizon® Passenger Services System (PSS) portfolio. It serves more than 55 airlines worldwide and issues over 100 million e-ticket coupons annually.
Today, airlines around the world are focusing on direct distribution, replacing global distribution systems (GDS) as their primary source of ticket sales. They are also centered on increasing customer satisfaction.
These trends are being driven by the need to:
Horizon Ticketing gives independence to airlines. It maintains compliance with all the necessary industry standards and feeds financial data directly into your preferred accounting system. It is also designed to support new trading methods as the air transport market evolves.
From an applications perspective, we couldn’t be happier. SITA’s applications are integrated perfectly with our own, and we see the benefits of the implementation on a daily basis.
109+ million e-ticket coupons generated by SITA customers in 2018
Horizon Ticketing is an essential component of airline travel and is offered on an ASP basis. It is compliant with IATA and A4A industry standards for ticketing, EMD, and all standard traffic documents, including their physical characteristics, required data elements, and presentation formats.
Horizon Ticketing enables users to issue tickets and ancillary services with code share, interline and GDS partners in a single desktop environment. This eliminates the need for complex systems integration. It also includes sales reporting features and can produce financial and bank settlement plan (BSP) data for use with other systems.
A fully-hosted service, SITA Ticketing helps airlines manage the cost of issuing and delivering tickets and other accountable documents for ancillary services.
Horizon Ticketing functionality meets industry mandates while offering each customer the opportunity to self-manage the process and meet their business objectives.
SITA is a neutral solution provider to airlines. Unlike GDS suppliers, we are not influenced by travel agency networks or dominated by a single airline, tier, or type. Our focus is on industry standards and the ability to support the specific needs of our airline customers.
Horizon Ticketing includes specific revenue-generation reporting per ticket, by EMD, or both.
SITA is advanced in sponsoring the development of next-generation ticketing and EMD – and is committed to delivering it.
Horizon is provided on an application service provider (ASP) basis, with SITA managing the technology, allowing the customer to focus on the business. Service includes guaranteed service level agreements (SLAs), 24 x 7 helpdesk support and application monitoring.
SITA’s infrastructure is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.
From an applications perspective, we couldn’t be happier. SITA’s applications are integrated perfectly with our own, and we see the benefits of the implementation on a daily basis.
109+ million e-ticket coupons generated by SITA customers in 2018
