Ticketing

SITA Ticketing is an essential component of airline travel and is offered on an ASP basis. It is compliant with IATA and A4A industry standards for ticketing, EMD, and all standard traffic documents, including their physical characteristics, required data elements, and presentation formats.

SITA Ticketing enables users to issue tickets and ancillary services with code share and GDS partners in a single desktop environment. This eliminates the need for complex systems integration. It also includes sales reporting features and can produce financial and bank settlement plan (BSP) data for use with other systems.

Features

• Connectivity to all GDS and partner airlines supporting direct distribution, e-commerce and mobility
• Fully accessible from ground handler DCS systems
• Generates passenger travel documents in multiple formats
• Accommodates online and interline document issuance from multiple channels: direct, GDS and BSP offices
• Supports transactions in multiple currencies
• Issues on-demand and automated management reports – including summaries of agents and offices
• Meets alliance requirements for interline e-ticketing and frequent flyer redemption
• Provides a robust airline-managed code share module

Benefits

• Automated and industry compliance minimizes errors in document issuance and handling
• Improves agent productivity and service delivery
• Supports low-cost distribution by enabling online, mobile and kiosk touchpoints
• EMD facilitates merchandising and maximizes revenue generation of optional services

A fully-hosted service, SITA Ticketing helps airlines manage the cost of issuing and delivering tickets and other accountable documents for ancillary services.

SITA Ticketing functionality meets industry mandates while offering each customer the opportunity to self-manage the process and meet their business objectives.

SITA is a neutral solution provider to airlines. Unlike GDS suppliers, we are not influenced by travel agency networks or dominated by a single airline, tier, or type. Our focus is on industry standards and the ability to support the specific needs of our airline customers.

SITA Ticketing includes specific revenue-generation reporting per ticket, by EMD, or both.

SITA is advanced in sponsoring the development of next-generation ticketing and EMD – and is committed to delivering it. In fact, we’re currently upgrading our core systems to next-generation technologies.

SITA Global Services

SITA Ticketing is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.