Horizon® Ticketing | SITA

 

Horizon® Ticketing

Automated, traceable and flexible

Overview

Horizon Ticketing encompasses automated e-ticket generation and, electronic miscellaneous documents (EMD) issuance to facilitate the sale of ancillary services. As a core airline process, it is fully integrated with the Horizon® Passenger Services System (PSS) portfolio. It serves more than 55 airlines worldwide and issues over 100 million e-ticket coupons annually.

Today, airlines around the world are focusing on direct distribution, replacing global distribution systems (GDS) as their primary source of ticket sales. They are also centered on increasing customer satisfaction.

These trends are being driven by the need to:

  • Decrease distribution costs
  • Improve the passenger experience
  • Create optional service revenue streams
  • Utilize technology that supports new advances including self-servicing

Horizon Ticketing gives independence to airlines. It maintains compliance with all the necessary industry standards and feeds financial data directly into your preferred accounting system. It is also designed to support new trading methods as the air transport market evolves.

Perfect integration

From an applications perspective, we couldn’t be happier. SITA’s applications are integrated perfectly with our own, and we see the benefits of the implementation on a daily basis. 

Gianni Perniceni, Ticketing & Web, Air Italy
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109+ million e-ticket coupons generated by SITA customers in 2018

How it helps

Horizon Ticketing is an essential component of airline travel and is offered on an ASP basis. It is compliant with IATA and A4A industry standards for ticketing, EMD, and all standard traffic documents, including their physical characteristics, required data elements, and presentation formats.

Horizon Ticketing enables users to issue tickets and ancillary services with code share, interline and GDS partners in a single desktop environment. This eliminates the need for complex systems integration. It also includes sales reporting features and can produce financial and bank settlement plan (BSP) data for use with other systems.

Features

  • Connectivity to all GDS and partner airlines supporting direct distribution, e-commerce and mobility
  • Fully accessible from ground handler DCS systems
  • Generates passenger travel documents in multiple formats and languages
  • Accommodates online and interline document issuance from multiple channels: direct, GDS and BSP offices
  • Supports transactions in multiple currencies
  • Issues on-demand and automated management reports – including summaries of agents and offices
  • Meets alliance requirements for interline e-ticketing and frequent flyer redemption
  • Provides a robust airline-managed code share module

Benefits

  • Automated and industry compliance minimizes errors in document issuance and handling
  • Improves agent productivity and service delivery
  • Supports low-cost distribution by enabling online, mobile and kiosk touchpoints
  • EMD facilitates merchandising and maximizes revenue generation of optional services

 

Why us?

A fully-hosted service, SITA Ticketing helps airlines manage the cost of issuing and delivering tickets and other accountable documents for ancillary services.

Horizon Ticketing functionality meets industry mandates while offering each customer the opportunity to self-manage the process and meet their business objectives.

SITA is a neutral solution provider to airlines. Unlike GDS suppliers, we are not influenced by travel agency networks or dominated by a single airline, tier, or type. Our focus is on industry standards and the ability to support the specific needs of our airline customers.

Horizon Ticketing includes specific revenue-generation reporting per ticket, by EMD, or both.

SITA is advanced in sponsoring the development of next-generation ticketing and EMD – and is committed to delivering it. 

Global support

Horizon is provided on an application service provider (ASP) basis, with SITA managing the technology, allowing the customer to focus on the business. Service includes guaranteed service level agreements (SLAs), 24 x 7 helpdesk support and application monitoring.

SITA’s infrastructure is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Perfect integration

From an applications perspective, we couldn’t be happier. SITA’s applications are integrated perfectly with our own, and we see the benefits of the implementation on a daily basis. 

Gianni Perniceni, Ticketing & Web, Air Italy
Download

109+ million e-ticket coupons generated by SITA customers in 2018

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Deliver on your strategic objectives with the rich functionality and flexibility of the Horizon passenger service system (PSS).
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This product is part of the following solutions:

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GDS neutral next-generation PSS for all airlines

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