VoiceServices | SITA



Businesses in the air transport industry need to continually improve productivity. New ways to integrate remote workers, control costs and manage your network more effectively are constantly evolving. SITA VoiceServices combines both voice and data into one network, lowering your overall phone and network costs and streamlining your operations.

Unified Communications Use cases
- 196 kb

46,000+ corporate telephony users are supported by SITA

How it works

VoiceServices provides real-time service on the largest multi-protocol label switching (MPLS) network.


  • State-of-the-art privately managed network – ensures greater reliability, high security for data and better voice quality
  • Voice quality commitment – call completion, post-dial delay and mean opinion scoring, traditional packet-based service level agreements on transit delay, packet loss and jitter
  • Send and receive e-mail, fax, voice and video messaging worldwide
  • On-net or off-net termination of voice services – intra-enterprise calling from 60 countries, calls to any public telephone number in 220 countries, private numbering
  • Enhanced reporting – identify call patterns, prioritize class of service, manage costs
  • Global support – around-the-clock network monitoring and management, local language support in more than 145 countries
  • Integrates with IP private branch exchanges (BPXs) and local area network (LAN) telephony for additional savings
  • The industry's best performance guarantees

Your benefits

Reduce complexity, increase efficiency

By integrating voice and data into one network, your telecommunications system gets easier to manage. Web-based billing and management reports are readily available when you need them. SITA VoiceServices helps you respond more quickly to your customers and to business demands.

Quality service for less

SITA VoiceServices offers guaranteed end-to-end quality of service for optimal data, voice and video user experience. With data and voice combined into one network, your total cost of ownership is significantly decreased.

Integration for any size operation

We analyze the size and needs of your operations and integrate the solution that best fits your business. You can also extend your network to new locations.  SITA VoiceServices is flexible and scalable – it grows as your business grows.

Other benefits

  • Increased visibility and control of total voice spend (infrastructure, carriage services)
  • Extended productivity and interaction between employees worldwide
  • Simplified provisioning of global telecommunications needs through using a single provider worldwide.


SITA Global Services

This product is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor infrastructure, identifying and resolving problems often before they impact services.

Unified Communications Use cases
- 196 kb

46,000+ corporate telephony users are supported by SITA

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This product is part of the following solutions:

Airline Infrastructure Management

Driving IT performance in a multi-supplier environment

Airport Infrastructure Management

Secure and reliable communications and IT infrastructure

Unified Communications

One platform for voice, data, audio & video

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