Horizon Revenue Integrity exists to reduce revenue leakage caused by reservations that do not lead to real passengers taking real trips. It does this through a variety of checks or processes, each tailored to a particular type of problem or source of leakage.
To implement these checks Revenue Integrity utilizes extracted reservations data to search for bookings that require attention. It will also leverage SITA Horizon Reservations and Ticketing functionality for providing real-time feeds of passenger name records (PNRs).
When Revenue Integrity finds a potential problem of revenue leakage, it takes action based on airline rules and configuration. For example, Revenue Integrity automatically cancels unticketed or waitlisted segments or queues them to the agent together with instructions on how to remedy the booking. At any time, a detailed picture of all revenue integrity issues is available through the online reporting suite.
Revenue Integrity monitors, identifies and eliminates bad bookings, either in overnight batch mode or in real-time mode.