QueueAnalyzer

SITA QueueAnalyzer provides airport operators with a better understanding of the amount of time passengers spend queuing. Armed with this information, the airport can take proactive steps to improve efficiency, enhance the passenger experience, and increase non-aeronautical revenues. This is achieved with measuring queue times against service level agreements (SLAs) and integration into manpower planning systems.

As a component of our Day of Operations BI solution, QueueAnalyzer utilizes SITA’s unique BI portal (AirportPulse) to provide key performance indicator (KPI) dashboards and a single point-of-access to services, culminating in complete, end-to-end situational awareness across the airport.

Key features

• 2.0 and 4.0 BLE sensors to detect Bluetooth devices, including mobile phones and wearables (e.g., fitbits)
• Wi-Fi to Bluetooth network interface device connecting Bluetooth sensors to a cloud-based application server
• Application server configures the system, monitors status,  collects data, and performs administrative functions
• Server architecture provides 99.99% availability
• Data presentation client - highly configurable, intuitive, feature-rich

Benefits

• Improves operational efficiency and passenger experience
• Enhanced proactive decision-making and ability to intervene in real-time
• Optimized staff rostering
• Increased retail sales

SITA QueueAnalyzer’s analytics capabilities are extensive, intuitive, and unrivalled in the air transport industry. It is extensible and highly scalable, capable of supporting multiple terminals and areas – including retail, restaurants, baggage carousels, and transportation.

QueueAnalyzer is also a core product of SITA Day of Operations BI solution, offering a unique intelligence portal (AirportPulse) for end-to-end visibility at strategic and operational levels.

SITA Global Services

QueueAnalyzer is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.