Message Connect Mailbox

Interpersonal and operational messaging in a single mailbox


SITA’s Message Connect Mailbox is a hosted and fully managed email service that enables the integration of WorldTracer and other air transport industry (ATI) email applications, without the need for additional training or user support. It requires only a standard mail client or web browser to be able to exchange email.

Message Connect Mailbox provides the unparalleled security of digital certification on internet connections. This is combined with the reliability that a SITA managed network brings.

Message Connect Mailbox Use cases
- 242 kb

300+ customers use Message Connect Mailbox

How it works

Message Connect Mailbox allows users to interact with other business applications using their own language, without the need for any additional programming. It runs on your existing messaging platforms.


  • TCP/IP-based (SMTP) and provides a hosted and SITA-managed email service
  • Supports both fixed desktop and mobile devices for mailbox access
  • Digital certification on the internet connections ensures that messages are secure
  • Double-signature capability available across the air transport community, enabling authorization of fee-charging to airlines in cases where a bilateral agreement is in place
  • Sends all your operational messages from your existing email interface
  • Virus and spam management

Message Connect Mailbox

Message Connect Mailbox click here to enlarge

Your benefits

Message Connect Mailbox provides the following benefits.

  • Reduced training required, as service runs with common email applications or on web browsers
  • Aligned with industry standards
  • Improved reliability and security


SITA Global Services

This product is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor infrastructure, identifying and resolving problems often before they impact services.

Message Connect Mailbox Use cases
- 242 kb

300+ customers use Message Connect Mailbox

Community Messaging: the backbone of the ATI

Operational messaging is an invisible - but critical - aspect of doing business in the air transport industry (ATI).
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Community Messaging

The backbone of collaboration

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