FlowAnalyzer

SITA FlowAnalyzer delivers historical and near real-time information, statistics and reports that improve airport planning and overall passenger experience.

As a component of our Day of Operations BI (Business Intelligence) solution, FlowAnalyzer utilizes SITA’s unique BI portal (AirportPulse) to provide key performance indicator (KPI) dashboards and a single point-of-access to services, culminating in complete, end-to-end situational awareness across the airport.

Key features

• Obtains data from Cisco Mobility Services Engine (MSE) and Aruba Location Engine (ALE) where available
• Correlation of Wi-Fi data and other location events with flight and baggage information for richer analysis
• IoT sensors complement Wi-Fi infrastructure
• Software-as-a-service (SaaS) cloud-based architecture

Benefits

• Enhanced operational efficiency and passenger experience
• Maximized utilization of available airport space
• Improved  non-aeronautical revenue optimization
• Increased advertising opportunities
• Optimized retailer opening times to meet customer flow profiles

SITA FlowAnalyzer delivers impactful – and not just interesting – analytics. Only SITA can explain the “why” of what’s going on in the airport. For instance, SITA provides future and just in-time recommendations for security and immigration agents to keep wait-times within service level agreement (SLA) requirements.

Extensible and highly scalable, FlowAnalyzer can support other terminals and areas, including retail, restaurants, baggage carousels, and transportation. It relies on existing Wi-Fi infrastructure, lowering the cost of adoption.

SITA Global Services

FlowAnalyzer is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.