End User FieldServices | SITA



SITA End User FieldServices offers airlines, airports and other air transport industry (ATI) companies a wide range of on-site services available globally, freeing up resources to focus on your core business. It features:

  • Incident resolution
  • Preventative maintenance
  • Install, move, add, change (IMAC) services
  • Site surveys
  • Spare management
  • Online catalogue with field service orders

End User FieldServices is a cost-effective end-user service. The above services are available for all types of end-user devices with a fixed per-device, per-month price or a per-incident price.

End User FieldServices allows IT managers to benefit from SITA’s footprint around the world when it comes to onsite field engineer support. Engineers are available in 360 airports  in 170 countries and territories.

120,000 assets under management

How it helps

SITA End User FieldServices allows a truly global coverage no matter where you are located. Thanks to our extensive airport presence, SITA can support you – anytime, anywhere – allowing you to focus on your core business.

With End User FieldServices, you benefit from a dedicated SITA service delivery manager, who minimizes risk by performing preventative maintenance. Following ITIL best practices, End User FieldServices is a cost-effective service that gives you visibility and control over your asset base.

Key features

  • Trained field engineers following ITIL-compliant service management procedures
  • Service management function
  • Service delivery manager – single point of contact
  • Storage and spare management
  • Buffer management

Key benefits

  • Predictable and controlled IT spend for field services
  • Single point of contact for global field services
  • Service delivery consistency across all sites and outstations

Why us?

SITA End User FieldServices has 120,000 ATI assets throughout the world. It benefits from an unrivalled global presence and reach with more than 1,500 onsite field engineers in over 170 countries and territories at more than 360 airports.

SITA’s ATI expertise helps provide speedy end-user deployments, including airside.

SITA Global Services

End User FieldServices is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

120,000 assets under management

Product finder

Search products
SITA provides the broadest portfolio of products and services to the air transport industry. Use the search below to find a product by name, feature, or benefit.
See product by A_Z listing

This product is part of the following solutions:

End User Computing

Agility, accessibility and continuity for end-users

  • sita tweet
    #NEWS: SITA and @Swissport work together to unlock the value of air transport data, providing predictive analytics… https://t.co/RZo5YHKMxs

    1 hour ago from SITAonline
  • sita tweet
    RT @SITANAM: MT @Avisian "Sherry Stein of @SITAonline is a winner of the 2019 Women in Biometrics Awards. Read more or listen in to the pod…

    5 hours ago from SITAonline
  • sita tweet
    In his latest blog post, @sitalab Director, Gustavo Pina, explains why self-sovereign identities hold so much promi… https://t.co/tE5eYP5FVf

    13 hours ago from SITAonline
  • sita tweet
    Self-sovereign identity: a lifetime portable identity for any person or organization which allows the holder to pre… https://t.co/NuOFGtXkAb

    22 hours ago from SITAonline
  • sita tweet
    RT @FindBiometrics: Four winners of the 2019 Women in Biometrics Awards announced! #biometrics #WomeninBiometrics… https://t.co/OmIPsEbKR5

    yesterday from SITAonline
  • sita tweet
    Read this new #blog post to learn why SITA has joined the likes of @Cisco, @IBM, and @TMobile in signing up to the… https://t.co/An9AL8EsDO

    yesterday from SITAonline
  • sita tweet
    Reduce and mitigate our environmental impact, support communities where we operate, and engage in sustainable devel… https://t.co/pWtGyuniyM

    yesterday from SITAonline
  • sita tweet
    Join SITA at the @IATA Aviation Data Symposium today where our experts will be speaking on the latest developments… https://t.co/yzDIvQUfTI

    yesterday from SITAonline
  • sita tweet
    .@SITALab’s Sherry Stein was a very deserved winner at the 2019 Women in Biometrics Awards! Learn more about the am… https://t.co/dfdVIsnGBf

    yesterday from SITAonline
  • sita tweet
    RT @PTExpo: Air #transport #IT and #communications provider @SITAonline celebrated its 70th anniversary this week b… https://t.co/UVHOt8eyR0

    yesterday from SITAonline
  • sita tweet
    A Sustainable Future | SITA’s 2018 CSR Report showcases what we’ve been doing as part of our commitments to reducin… https://t.co/naUHl06X4O

    2 days ago from SITAonline
Connect with us