End User FieldServices

Best-in-class global end-user onsite services


SITA End User FieldServices offers airlines, airports and other air transport industry (ATI) companies a wide range of on-site services available globally, freeing up resources to focus on your core business. It features:

  • Incident resolution
  • Preventative maintenance
  • Install, move, add, change (IMAC) services
  • Site surveys
  • Spare management
  • Online catalogue with field service orders

End User FieldServices is a cost-effective end-user service. The above services are available for all types of end-user devices with a fixed per-device, per-month price or a per-incident price.

End User FieldServices allows IT managers to benefit from SITA’s footprint around the world when it comes to onsite field engineer support. Engineers are available in 360 airports  in 170 countries and territories.

120,000 assets under management

How it helps

SITA End User FieldServices allows a truly global coverage no matter where you are located. Thanks to our extensive airport presence, SITA can support you – anytime, anywhere – allowing you to focus on your core business.

With End User FieldServices, you benefit from a dedicated SITA service delivery manager, who minimizes risk by performing preventative maintenance. Following ITIL best practices, End User FieldServices is a cost-effective service that gives you visibility and control over your asset base.

Key features

  • Trained field engineers following ITIL-compliant service management procedures
  • Service management function
  • Service delivery manager – single point of contact
  • Storage and spare management
  • Buffer management

Key benefits

  • Predictable and controlled IT spend for field services
  • Single point of contact for global field services
  • Service delivery consistency across all sites and outstations

Why us?

SITA End User FieldServices has 120,000 ATI assets throughout the world. It benefits from an unrivalled global presence and reach with more than 1,500 onsite field engineers in over 170 countries and territories at more than 360 airports.

SITA’s ATI expertise helps provide speedy end-user deployments, including airside.

SITA Global Services

End User FieldServices is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

120,000 assets under management

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This product is part of the following solutions:

End User Computing

Agility, accessibility and continuity for end-users

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