ConnectAssurance

ConnectAssurance is an ITIL compliant combination of:

• Monitoring appliances providing application visibility
• Client Service Managers  (CSM) who have in-depth knowledge of your business and IT ecosystem
• A center of excellence providing support and expertise beyond CSM capabilities

 Key features

• Application and business orientated reporting
• Application quality of service policy management
• Change and release management
• Application focused event management
• Application and business orientated capacity management
• Inputs into application incident management

• Closer correlation between communication infrastructure and value it brings to the business
• Streamlined and proactively mitigated end user performance issues
• Cost effectiveness and efficient infrastructure resources planning
• Optimal management and access to critical applications according to business functions

SITA is the number one communications provider to the air transport industry (ATI) and understands the industry challenges and priorities. We leverage the global networks, ATI applications and ATI business expertise and optimize your networks performance to maximize air transport applications’ business benefits. This is a fully unique position in the industry.

With its Client Service Managers, SITA provides you with a unique combination of in-depth knowledge of your business as well as your IT ecosystems. Unlike other providers, SITA is best positioned to understand your operational challenges and priorities and respond accordingly.