Passengers in focus | SITA

Passengers in focus

Although 78% of air passengers are happy with their overall travel experience, over half want to see improvements at the airport and to have more control over their journey.

In response, airports are using technology to improve every step - check-in and bag drop, border security, flight transfer and baggage collection.

Technology gives airports a clear opportunity to differentiate their passenger experience, thus driving passenger satisfaction and ultimately improving business performance.


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