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'Delivery Service' - how to meet passengers' expectations

Keeping up with industry standards and customer expectations

ATW discusses the 2017 Baggage Report revealing that customers increasingly expect higher standards of service. With airlines routinely charging checked-bag fees, passengers want a return on their money. This paper analyzes those areas that airlines and airports must work on to keep up with new industry standards and customer expectations.

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The 2017 Baggage Report is available in English, Portuguese and Spanish – download your copy today.

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