2017 Passenger IT Trends Survey | SITA

Passenger IT Trends Survey 2017

Today, almost every passenger is using a smart device as an essential travel tool and this is dictating the services they expect from airlines and airports. The good news is that when technology is used by passengers the investment pays off as their satisfaction levels rise.

In this report, we asked passengers to rate their satisfaction at every step of the journey. The results paint a picture of “tech” users who are more satisfied with the experience than those using face-to-face services.

This year's report at a glance

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Related resources

Baggage Report 2017
Baggage management by the world’s airlines improved again in 2016 as the industry focuses on technology investments. 
Airline IT Trends Survey 2016
Airlines plan to invest in cyber security programs but a major area of focus will be the move to the ‘Internet of Things’ (IoT), where a vast number of physical objects will become connected to the internet,...
Airport IT Trends Survey 2016
This year’s results show far more airports are rating passenger and airport security as a high priority compared to previous surveys.

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