Airline IT Trends Survey 2015 | SITA

 

Airline IT Trends Survey 2015

Are airlines ready for the connected traveler?

Airline IT Trends Survey 2015

We know that passengers prefer to use their own mobile devices to make choices about their trip, ease their anxiety at journey pinch points and keep them up to date with the latest information.

But how are airlines meeting these increasingly demanding needs and is deployment of the latest mobile and self-service technologies keeping pace? We also look further ahead and consider the airlines’ view on the Internet of Things (IoT) and whether it will improve passenger satisfaction.

Download

Free download

This year, the Airline IT Trends Survey, in association with Airline Business, highlights how airlines are satisfying the passenger appetite to use their own connected technologies throughout the journey and are shifting from the one-size-fits-all use of IT towards a more personal approach.

Another area of progress identified in the survey is how communications are set to develop rapidly from the first wave of notification services, which are now well established, to the point where a wide range of interactive mobile services becomes the standard for the majority of airlines.

This year's topics include:

  • Airline IT spend summary
  • How airlines are making the journey easier for passengers
  • The mobile empowerment of staff to assist passengers
  • New tech on the way (focusing on IoT and beacons)

Findings are based on questionnaires sent to senior IT executives of the top 200 passenger carriers, including low cost operators, together with carriers representing important players in the regional and leisure sectors during spring this year.

The survey provides a clear insight into IT strategic thinking and developments for the industry.

Related resources

Are airlines ready for the connected traveler?
How many airlines are focused on personalization? Is more self-service on the horizon? What about mobile check-in? Are airlines embracing the Internet of Things? Find out in the 2015 Airline IT Trends...

Related solutions & services

Airport Management
Integrated operations management system
Baggage Management
Track and manage bags from check-in to final destination, comply with Resolution 753
Horizon® Fares Management
The industry’s most comprehensive fares management solution
Horizon® Passenger Management & Distribution
GDS neutral next-generation PSS for all airlines
Passenger Processing
End-to-end passenger facilitation
Wireless & Mobility
Access your applications on the move
Back to the top
  • sita tweet
    MT @ACI_EUROPE: Viggo's Jelmer Melissen shares insights from implementation of CDM at @EINairport: All our staff is… https://t.co/qjxbLupvBQ

    5 hours ago from SITAonline
  • sita tweet
    SITA collaborates with #airports and #airlines to ensure that every stage of the passenger journey is utterly seaml… https://t.co/rMwtgnrJC7

    12 hours ago from SITAonline
  • sita tweet
    Airports should embrace emerging technologies to break down operational silos and ensure disruptions are handled be… https://t.co/oU604LxDk9

    18 hours ago from SITAonline
  • sita tweet
    Paul Cross, SITA’s Director of Border Management , is at @BiometricsInsti's #biometricsAPAC 2019 Conference talking… https://t.co/DV6FF1WjdD

    19 hours ago from SITAonline
  • sita tweet
    Airports are where great journeys begin. We are helping #airports harness the latest technologies to make operation… https://t.co/Fbggnj5Emk

    23 hours ago from SITAonline
  • sita tweet
    As a long-standing member of the @BiometricsInsti, SITA is proud to be the platinum sponsor of #biometricsAPAC 2019… https://t.co/qGX8E3dOD8

    yesterday from SITAonline
  • sita tweet
    We are fully committed to the @BiometricsInsti’s mission to promote the responsible and ethical use of biometrics,… https://t.co/5UhUdaSSOX

    yesterday from SITAonline
  • sita tweet
    RT @FlightGlobal: ANALYSIS: How racing legend #NikiLauda disrupted the airline industry. Story: @Oliver__Clark… https://t.co/QejXsP5FUR

    yesterday from SITAonline
  • sita tweet
    The SITA 2019 Baggage IT Insights report findings show that implementation of bag tracking, especially at loading,… https://t.co/qJPfoZ3yCx

    yesterday from SITAonline
  • sita tweet
    SITA analyzed ten million records using machine learning tools to help us understand the impact of bag tracking. Re… https://t.co/At1spsQdan

    yesterday from SITAonline
  • sita tweet
    RT @MarcoPici: Attending Digital Aviation Forum? I'll be pleased to meet you at the event around my speaking slot.… https://t.co/WTOUiC1KD5

    yesterday from SITAonline
  • sita tweet
    .@EtihadAirways reported a 33% improvement in mishandled baggage compared to 2017, thanks to the implementation of… https://t.co/EFvOlh9pio

    2 days ago from SITAonline
Connect with us