Putting the passenger first | SITA

 
Like this post?
get more like it as soon as they are published
Back to blog

Putting the passenger first

Published on  14 August by Bryan Thompson , General Manager for Planning, Strategy & Development, Melbourne Airport
0 comment(s)
 

As passengers pass through Melbourne Airport, they're increasingly active in their use of IT to help them on their travels. More and more, they want information to flow to them through their mobile devices. This gives them back time, in essence, as they progress more smoothly. It also gives them the flexibility to move through our building the way they prefer rather than being forced through specific processes at any one time.

As our airport continues to grow, we are looking to transform our infrastructure and our processes and technology to improve service. That's why over the next two years we're investing $1 billion in a development plan, including the transformation of our international terminal. Working with SITA, we want to use technology in new ways to enhance our processes and efficiencies to make the journey smoother for passengers and for the airlines that serve them.

One of the solutions we're delivering is a two-stage common-use self-service (CUSS) and bag drop. We're proud to be one of the first airports in the world to introduce international CUSS bag drops. It provides self-service units so passengers can 'tag and drop' their own bags without queuing at a traditional check-in desk.

These bag drops have proven to be very successful: more than 90,000 bags have been self-checked by passengers since implementation, taking an average of just 30 seconds for each passenger.

In addition to saving our passengers' time and giving them flexibility, our move to CUSS has allowed the airport to reduce the footprint required to accommodate check-in within the terminal. Self-service bag tagging has moved the passenger away from having to crowd around the check-in space while their bags are being tagged.

This has had a huge impact on reducing the cost of operations for airlines while allowing for greater service delivery in constrained environments.

Learn more in my interview in the latest issue of the Air Transport IT Review.

Leave your Comment

You must be logged in to post comments

Comments

    There are currently no comments, be the first to post one!
Back to the top
  • sita tweet
    #NEWS: SITA and @Swissport work together to unlock the value of air transport data, providing predictive analytics… https://t.co/RZo5YHKMxs

    1 hour ago from SITAonline
  • sita tweet
    RT @SITANAM: MT @Avisian "Sherry Stein of @SITAonline is a winner of the 2019 Women in Biometrics Awards. Read more or listen in to the pod…

    5 hours ago from SITAonline
  • sita tweet
    In his latest blog post, @sitalab Director, Gustavo Pina, explains why self-sovereign identities hold so much promi… https://t.co/tE5eYP5FVf

    13 hours ago from SITAonline
  • sita tweet
    Self-sovereign identity: a lifetime portable identity for any person or organization which allows the holder to pre… https://t.co/NuOFGtXkAb

    22 hours ago from SITAonline
  • sita tweet
    RT @FindBiometrics: Four winners of the 2019 Women in Biometrics Awards announced! #biometrics #WomeninBiometrics… https://t.co/OmIPsEbKR5

    yesterday from SITAonline
  • sita tweet
    Read this new #blog post to learn why SITA has joined the likes of @Cisco, @IBM, and @TMobile in signing up to the… https://t.co/An9AL8EsDO

    yesterday from SITAonline
  • sita tweet
    Reduce and mitigate our environmental impact, support communities where we operate, and engage in sustainable devel… https://t.co/pWtGyuniyM

    yesterday from SITAonline
  • sita tweet
    Join SITA at the @IATA Aviation Data Symposium today where our experts will be speaking on the latest developments… https://t.co/yzDIvQUfTI

    yesterday from SITAonline
  • sita tweet
    .@SITALab’s Sherry Stein was a very deserved winner at the 2019 Women in Biometrics Awards! Learn more about the am… https://t.co/dfdVIsnGBf

    yesterday from SITAonline
  • sita tweet
    RT @PTExpo: Air #transport #IT and #communications provider @SITAonline celebrated its 70th anniversary this week b… https://t.co/UVHOt8eyR0

    yesterday from SITAonline
  • sita tweet
    A Sustainable Future | SITA’s 2018 CSR Report showcases what we’ve been doing as part of our commitments to reducin… https://t.co/naUHl06X4O

    2 days ago from SITAonline
Connect with us