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Fraser McGibbon , Product Manager, Disruption Management, SITA

Are we there yet? Are we there yet?

Flight disruption results in significant costs to the air transport industry. Airlines alone spend in excess of USD$25 billion per year as a result of poor on-time performance. Can we bring more certainty to flight times through AI?

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Etienne van Zuijlen , Sales Specialist Senior Manager, SITA

Stockholm, here we come!

Only a few days to go before more than 7,000 airport executives from all over the world will gather for the biggest airport conference and exhibition of the year: PTE 2018.

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Ilya Gutlin , President, Air Travel Solutions, SITA

Self-service - the new normal?

Singapore Changi Airport’s recently opened Terminal 4 offers a true start-to-end automated experience with no human contact required - a great example of IATA’s FAST initiative in action.

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Kevin O'Sullivan , Lead Engineer, SITA Lab

Blockchain in air travel

This is a new world – a world in which businesses can quickly contract, exchange services, record transactions, manage payment and disengage in near-absolute security.

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Sumesh Patel , SITA President, Asia Pacific

KATE the kiosk walks to a rapturous reception in Japan

Japan has always been a forerunner in robotic innovations and intelligent technology, and everyone is very enthusiastic about new developments. We knew that, of course, but we were still surprised by the rapturous reception KATE got.

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Joe Leader , CEO, APEX (Airline Passenger Experience Association)

Think holistically about the travel experience

We’re in a new golden age of travel, as increasing digitalization of our industry creates a new travel experience.

The number one priority for improving passenger experience is to make the process seamless and logical for passengers themselves. But airlines, airports and vendors are still acting in a siloed manner, forcing passengers to log in to proprietary applications.

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Matthys Serfontein , Vice President, Portfolio & Solutions Management, SITA

A new travel experience is music to our ears

One of the IATA and ACI’s NEXTT goals is to guide investments that will drive new ways of doing business, as the air transport industry grapples with continuous growth and ever bigger airports of the future.

The transformative technologies and focus areas cited by NEXTT are high on SITA’s agenda, as we explore areas that will deliver digital transformation for the industry.

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Rico Barandun , Head of Solution Specialists, Passenger and Bags, SITA

The kiosk: 20 years and counting

As we approach the end of SITA kiosk's 20th anniversary year, it’s exciting to think about what lies ahead as kiosks continue their rise in smoothing the flow of passengers, both on and off airport.

Far from retreating into the background, we’ve seen kiosks emerge out of the check-in domain and into the forefront of other airport activities.

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Jack Loop , Managing Director, LocusLabs

Location services top aviation agendas

Based in San Francisco, LocusLabs provides a platform and the tools to make applications location aware. This year SITA made a strategic investment in LocusLabs, to support SITA's focus on common-use geo-location technology.  

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Jim Peters , Chief Technology Officer

Let's face it! Biometric identity is going main stream...

With Apple’s new iPhone X facial biometric identity verification system, we will see a lot more people using their face to validate who they are, but what does that mean for security at airports?

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