Greek Airline Ellinair selects SITA for passenger management | SITA

 
Like this post?
get more like it as soon as they are published

Greek Airline Ellinair selects SITA for passenger management

Location: Athens
10 February 2015

SITA’s Horizon Next Generation Passenger Services System to Help Manage Reservations, Inventory, e-ticketing and Pricing

Greek airline Ellinair has signed a seven-year agreement with air transport IT specialist, SITA, for the Horizon next generation passenger services system to support the airline’s ongoing growth and evolution. The agreement includes core reservations services that will help the airline manage its reservations at airline and partner sales offices, as well as through global distribution systems (GDS), travel distributors and online consumer sites.

Eillinair, which recently transformed itself from a charter airline to a fully scheduled carrier, will also use SITA’s services to manage inventory, check-in and e-ticketing. In addition, SITA’s AirfarePrice will help the airline better manage large transaction volumes and price a wide variety of fare types to meet market needs all around the world.

Ioannis Mouzenidis, Chief Executive Officer, Ellinair, said: “With SITA’s passenger services system, we now have a robust, reliable reservation system to help facilitate our scheduled operations and GDS distribution globally. As our customers increasingly use mobile phones, tablets and other devices, we need to be flexible so we can deploy our services via any channel and adapt to changing market needs. Horizon will provide this flexibility.”

More than 150 airlines and ground handlers worldwide currently use SITA’s Horizon passenger services system. With Horizon, Ellinair can control all aspects of its distribution, while maximizing efficiency, improving yields, increasing sales, reducing operational costs and maintaining a close relationship with passengers. And because SITA is a neutral provider, Ellinair has the flexibility to use the most appropriate distribution channel mix at all times.

With AirfarePrice, Ellinair has the ability to increase revenues through ancillary services, while accessing all the information and interfaces needed to support many different sales channels, including call centers, airport ticket offices and online sales environments. AirfarePrice is fully integrated with SITA Reservations.

Dave Bakker, SITA President, Europe said: “Ellinair has a history of providing customer service excellence. SITA’s Horizon passenger services system will enable them to build on this tradition by providing services via multiple customer channels—from the web to smartphones to call centers. It will also give them the ability to provide quick, tailored responses to customer requests.” 

Back to the top
  • sita tweet
    We gathered some great insights from an informative and productive first day at the #ID4Africa event. We look forwa… https://t.co/oOsudav0f3

    29 minutes ago from SITAonline
  • sita tweet
    Emad Muhanna, General Manager for SITA’s Government & Security Business in the MEIA is speaking today at #ID4Africa… https://t.co/5Vt6VcrTIW

    2 hours ago from SITAonline
  • sita tweet
    Your face is your identity. Visit SITA booth B09 at the #ID4Africa event to learn more about the #biometric ID mana… https://t.co/EioNuYSUgv

    6 hours ago from SITAonline
  • sita tweet
    We are at the 5th Annual Meeting of the #ID4Africa movement in Johannesburg this week. The theme for this year’s ev… https://t.co/ce5hNoeI1K

    8 hours ago from SITAonline
  • sita tweet
    Our charity partner @PEASchools recently opened its fourth secondary school in #Zambia's Mungwi District. The… https://t.co/hMT8XmvY3O

    22 hours ago from SITAonline
  • sita tweet
    RT @phocuswire: VIDEO: Understanding the biometric future for travel https://t.co/YpNppzUgRn via @PhocusWire w/… https://t.co/UMqyMmuNvr

    yesterday from SITAonline
  • sita tweet
    We have an amazing line-up of thinkers for next week’s SITA Innovation Forum, with expertise from @VirginGalactic,… https://t.co/TiVo7r4nxq

    yesterday from SITAonline
  • sita tweet
    The SITA Innovation Forum, taking place next week, will bring together leading minds from the air transport industr… https://t.co/UnEUVt6Ixx

    2 days ago from SITAonline
  • sita tweet
    Our charity partner @PEASchools recently opened its fourth secondary school in #Zambia's Mungwi District. The… https://t.co/xTw5By847L

    3 days ago from SITAonline
  • sita tweet
    The SITA Air Transport Community Foundation won Silver in the “Best Foundation” category at the 2019 #CEAwards at a… https://t.co/MaZGwtkvt8

    3 days ago from SITAonline
  • sita tweet
    ‘IATA has its sights on a 25% reduction in the global baggage mishandling rate’ | new #blog post by @IATA’s Head of… https://t.co/UQmP3BigUd

    4 days ago from SITAonline
  • sita tweet
    We’re thrilled to announce that SITA won Silver in the “Best Foundation” category at this year’s #CEAwards. We had… https://t.co/eL90PU3W1C

    4 days ago from SITAonline
Connect with us