Air Transat turns to SITA to enable fast route development | SITA

 
Like this post?
get more like it as soon as they are published

Air Transat turns to SITA to enable fast route development

Location: Montreal
04 October 2017

SITA’s local presence, combined with reliable global service, provides the airline with flexibility

Air Transat, Canada’s number one holiday travel airline, has turned to SITA to support its route development in airports across the Caribbean, South and Central America. A fast time to market is key to the airline’s success and SITA delivers communications network services at new destinations quickly.

Air Transat faces challenges to uniformly connect and equip its staff across all destinations. Regardless of where it flies, it must have reliable network connectivity to access its applications. Over the next three years, SITA will provide Air Transat with network connectivity in Colombia, Costa Rica, Dominican Republic, Guadeloupe, Haiti, Honduras, Martinique, Mexico and Panama. 

Many smaller and low-cost airports do not have common-use equipment and hardware has to be provided by the airline. However, it is not easy to transport computers in and out of countries quickly or have support staff available immediately to service the equipment; it’s also costly to store equipment in the off-season when not needed. SITA will provide end-user computing services to manage this challenge, allowing Air Transat to add new seasonal destinations quickly and smoothly. 

Martin Lachance, Director, IT Solutions, Air Transat, said: “SITA has delivered a solution tailored exactly to our business needs. This is a combination of SITA’s network connectivity with global presence and local support, simplified billing, and fast streamlined implementation across our ever-changing seasonal network. SITA’s uniform global service—driven by a comprehensive service level agreement with standardized equipment and processes—controls costs and simplifies billing, giving us the flexibility we demand in our business.” 

SITA has solved both problems of equipping staff and providing connectivity wherever Air Transat flies. Its global presence at airports and relationships with local governments enabled SITA to provide a turnkey solution. This included everything from customs clearance of laptops; deployment of the equipment once on-site; remotely supporting the equipment; maintenance and repair; spares provision; decommissioning; storage in the off-season if needed; and Internet/network connectivity. SITA’s global team of engineers have specific air transport industry and end-user computing experience and knowledge that allows them to efficiently support the Air Transat team in every location. 

Randy Pizzi, SITA President, Americas, said: “SITA is excited to partner with Air Transat to deliver services that support the flexibility this dynamic business requires. The combination of our end-user computing services and reliable network availability allows Air Transat to save time and control costs while ensuring high levels of service and site management.” 

Air Transat is a Canadian leisure airline based in Montreal, Quebec, operating scheduled and charter flights that serve about 60 destinations in 26 countries. In 2016, Air Transat was named Best North American Leisure Airline for the fifth consecutive year by Skytrax. In 2017, the airline is celebrating its 30th anniversary in business and its 30th year as a SITA member.

 

 

Back to the top
  • sita tweet
    We have an amazing line-up of thinkers for next week’s SITA Innovation Forum, with expertise from @VirginGalactic,… https://t.co/TiVo7r4nxq

    10 hours ago from SITAonline
  • sita tweet
    The SITA Innovation Forum, taking place next week, will bring together leading minds from the air transport industr… https://t.co/UnEUVt6Ixx

    22 hours ago from SITAonline
  • sita tweet
    Our charity partner @PEASchools recently opened its fourth secondary school in #Zambia's Mungwi District. The… https://t.co/xTw5By847L

    yesterday from SITAonline
  • sita tweet
    The SITA Air Transport Community Foundation won Silver in the “Best Foundation” category at the 2019 #CEAwards at a… https://t.co/MaZGwtkvt8

    2 days ago from SITAonline
  • sita tweet
    ‘IATA has its sights on a 25% reduction in the global baggage mishandling rate’ | new #blog post by @IATA’s Head of… https://t.co/UQmP3BigUd

    2 days ago from SITAonline
  • sita tweet
    We’re thrilled to announce that SITA won Silver in the “Best Foundation” category at this year’s #CEAwards. We had… https://t.co/eL90PU3W1C

    2 days ago from SITAonline
  • sita tweet
    How is easy access to information on personal devices changing the way we travel? In his latest blog post, SITA’s T… https://t.co/iE5PAk5ykV

    3 days ago from SITAonline
  • sita tweet
    What technologies are helping usher in a new era for the passenger experience? Smartphones, apps, #biometrics and s… https://t.co/pn4RIaUQ2F

    4 days ago from SITAonline
  • sita tweet
    The scale and pace of technological change is having a profound impact on the air transport industry and the way we… https://t.co/yOMRlFL44t

    4 days ago from SITAonline
  • sita tweet
    This wraps up our 2019 SITA-ATW Baggage Webinar 2019. To keep the conversation going, make sure you use the hashtag #SITABaggage.

    4 days ago from SITAonline
  • sita tweet
    Both in 2018 and so far in 2019, @aegeanairlines and @olympic_air_gr have seen major decreases in the internal mish… https://t.co/GQInf24JcY

    4 days ago from SITAonline
  • sita tweet
    In 2018, @aegeanairlines and @olympic_air_gr saw a decrease of 2.3% in mishandled #bags per one thousandf passengers. #SITABaggage

    4 days ago from SITAonline
Connect with us