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Baggage Report 2017

Baggage management by the world’s airlines improved again in 2016 as the industry focuses on technology investments and prepares for a step-change in handling by June 2018.
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Preamble for the Tabs block

The 2017 Air Transport IT Summit commences on 23 May. The following sessions will take place in the ‘Know-how zone’ in the Redwood Room (unless otherwise indicated) moderated by Catherine Mayer, VP, SITA and Stephane Cheikh, Ventures & Innovation Manager, SITA Lab. Read more for details of the program.

Read more about the second and final day of the 2017 Air Transport IT Summit held in the Auditorium Canopée. 

Sanjay Brahmawar is General Manager at IBM Watson IoT. Sanjay is responsible for building, leading and transforming the Watson Internet of Things (IoT) business unit for IBM around the world. In this key growth area, Sanjay is driving business into a new era of cognitive, helping clients unlock value in new insights from the massive amount of data they generate each day.

Previously, Sanjay was General Manager Europe Industrial Sector for IBMs Consulting Services. As a member of the European IBM Services Board, he built up industry focus all over Europe and had P&L responsibility for a portfolio of clients in the petroleum, automotive, aerospace, electronics and manufacturing industries in Europe.

Earlier in his career, Sanjay was appointed General Manager of Fedex Supply Chain Services Belgium, leading services delivery across the country. As a Managing Consultant at PWC Netherlands, Sanjay lay the foundation of his now wide ranging expertise on IT led transformation management across supply chain management, BPR, programme and project management as well as IT advisory, consulting and systems delivery work, including outsourcing.

Sanjay holds an MBA in Finance & Marketing from the University of Leeds and a Bachelor of Civil Engineering from Delhi College of Engineering. Sanjay and his wife and two sons recently moved from London to Munich, where in his spare time, he runs, golfs, and skis. 

Arnaud Brolly is Senior Product Manager at SITA. He leads the Digital & Mobility Portfolio which includes mobile, digital, media and IoT solutions.

Arnaud joined SITA in 2010 to launch mobile and digital solutions for airline crews, ground handlers, maintenance, passengers and lounge operators.

Prior to SITA, Arnaud worked within the air defense industry, retail/supply chain and telecom operators, where he held several positions in purchasing and product management in both B2B and B2C areas. In 2004, Arnaud relocated to Beijing to manage strategic sourcing projects between Orange and China Telecom.

Arnaud holds Masters degrees in Software Engineering, Business Administration and Political Science & International Relations.

Arnaud is based in Singapore.

Stephane is Ventures & Innovation Manager at SITA Lab, based in Geneva. Within SITA Lab, Stephane manages several technology research projects for the airline and airport industry using technologies ranging from artificial intelligence, blockchain, IoT and robotics.

In 2015 Stephane was asked to set-up and lead SITA Ventures, a tech travel venture arm for investments in start-ups. Generated a deal-flow of over 30, completed due diligences and closed a few investments.

Before that, Stephane launched the first wearable trial in the travel industry using Google Glass with Virgin Atlantic. At the same time he managed several “Internet of Things” trials using beacons in airports and the launch of the Airport Beacon Registry.

He has led other disruptive innovations like the first in-flight cabin crew tablet application, the first augmented reality mobile application displaying airline deals, the first in-flight mobile application with British Airways and the first Social Network Booking Engine on Facebook.

Stephane holds a Harvard University graduate Certificate in Applied Sciences & Information Systems and an undergraduate degree in Economics/Management from University of Montreal.

Stephane is based in Geneva, Switzerland.

Brian Cobb is Vice President, Customer Experience at Cincinnati/Northern Kentucky International Airport (CVG). Brian is a native Cincinnatian and a graduate of Embry-Riddle Aeronautical University, having received his B.S. in Aeronautical Science and holding commercial pilot and flight instructor licenses and associated aircraft ratings. He received Airport Council International’s “International Airport Professional (IAP)” designation in 2013.

Brian joined CVG in July 2010 where his role is to provide competitive and experience advantages over surrounding airports while driving significant engagement and sustainability for the vast airport economic engine within the Cincinnati / Northern Kentucky region. Among his key focal points are start-up innovations and integration into the airport ecosystem. Recent CVG wins include:

  • its sixth Skytrax award for Best Regional Airport - North America
  • first domestic U.S. airport to
    • implement integrated Bluetooth and Wi-Fi sensing technology enabling passenger monitoring for refined queuing
    • pilot study of advance mobility transport for passengers with reduced mobility
    • use of interior drone photography for advanced wayfinding purposes
  • pilot test smartwatch technology for employee productivity through gamification
  • creation of the Leading Individuals Forward Together (LIFT), a social engagement model for airport staff and disabilities organizations
  • collaborative curation opportunity with massive scale in-airport museum displays courtesy of the Cincinnati Museum Center
  • pop-art curation of famed global artists with a focus of live-paint events for customer engagement.

Brian resides in Northern Kentucky with his wife Tracy and their three children. His current community engagement is dedicated to business-to-education connections for career development and in-Airport education opportunities focused on employment opportunities, business-to-social embrace of disabilities, and consumer engagement modeling through emerging technology.

Barbara Dalibard is CEO and a member of the Board of Directors of SITA, appointed in July 2016.

She brings a strong track record and passion for innovation and collaboration to the role.

Barbara's vision is to build on SITA's leading position at the heart of the air transport industry, using technology to transform business and industry issues.   

Barbara joined SITA from SNCF (the French National Railway Company), a Fortune 500 company, where she served as CEO of SNCF Voyageurs; which manages all passenger traffic, long distance and commuter services; and was a member of the French rail operator’s Management Committee. Prior to joining SNCF in 2010, she spent seven years with Orange Business Services, five as CEO and President, Equant.

The majority of her career was spent at France Telecom where she held a variety of senior management positions and was responsible for creating new internet and mobile service offerings. Later, she became head of the company’s enterprise offering, first for France and then internationally.

She holds a Master of Science and Engineering from Telecom ParisTech and a Master of Mathematics from the Ecole Normale Supérieure. She was awarded an honorary doctorate degree by the Ecole Polytechnique and the University of Montreal.

Barbara is based at SITA's global headquarters in Geneva, Switzerland.

Jorge Díaz is Founder and CEO of AirGateway GmbH. Jorge is a technical-backgrounded entrepreneur widely experienced in the IT space with a particular focus on the online retail industry and the SaaS (Software as a Service) distribution model.

He founded AirGateway early 2015 after his involvement with IATA and other companies in the development of NDC-related products and initiatives.

Susan Doniz is the Group CIO for Qantas Group.  She has had a long career leading technology, digital and product across various global firms.  

She has been a board director of Not for Profit, private and publicly traded companies from Retailers, Payments, Hospitals, Health Care, Universities and Tech startups.  She has advised Fortune 500 companies as well as private equity and accelerators. 

Previously as a Chief Expert at SAP– a 40B$ technology company- in the Office of the Global CEO, she served as a strategic advisor on transformation and technology to SAP Global CEO’s largest and most strategic customers such as  Coach CEO, Nike COO, Mars CFO, Coca Cola, Carrefour CEO.

Previously, as the Global CIO, Digital and Product leader at the world’s largest loyalty and data analytics company, Aimia, she defined the first internal and external Technology and Digital strategy and launched the development and delivery of Global Product.  Over that time, Susan improved profitability across clients, designed successful Go to Market models and defined various M&A opportunities. 

Prior to joining Aimia, Susan held a variety of leadership roles with Procter & Gamble, including CIO, and Shared Services Beauty & Grooming, a $19B business covering Supply Chain, R&D and Sales and led a cross functional program for the CEO to Digitize P&G from R&D concept through to the retail shelf. She also led a transformational program for the P&G Vice Chairs to Digitize P&G decision making and transparency across the whole company which was consequently covered in the Harvard Business Review. 

Susan graduated Dean’s list University of Toronto, Engineering and was awarded the top Industrial Engineering thesis.  She also received the University of Toronto President’s Cross Faculty Leadership Award and a Post Graduate Rotary Scholarship.  She has completed Post-Graduate courses in Europe and Executive Learning at Harvard Business School.

Susan has lived and worked in both developed (Canada, US and Europe) and emerging markets (throughout Latin America) and speaks multiple languages.   In 2011 she was named as one of Canada’s most powerful women and in 2012 she was selected as a national Diversity Champion. 

Based in Boston, Sean Farrell is the Head of Portfolio Management for SITA’s Government Solution Line.

Sean joined SITA in 1991 in Sydney, Australia.  He held various positions in IT delivery and consulting prior to transitioning to SITA’s North American business development team in 1996 and into SITA’s border management team in 2004.

Sean now heads up the product strategy and development for SITA’s border management products.   Sean is an expert in all aspects of the field including: government border management practices, related industry and technology standards, the impact of government border management initiatives on airline and airport business operations and systems and the use of IT to improve passenger facilitation and border security.

Prior to SITA, Sean spent three years in London working in IT in the investment banking sector.

Sean has a Bachelor’s degree in Computer Science from the University of East Anglia, England and an MBA from Babson College, Boston.

Nick has responsibility for a portfolio of products, including Disruption Management, Operational Control Centers and Parking. Prior to this Nick led SITA’s Baggage Portfolio for over 10 years driving growth and innovation in SITA’s world leading suite of baggage products.

Over his professional career, Nick has supported the definition, design and development of a number of products. Products developed have included: military aircraft avionics software, air-ground voice communications, marine radar simulation tools, data acquisition, mail handling and sorting systems, airline catering supply management systems, baggage management/tracking systems, disruption management and operational control centers. 

Nick brings a blend of expertise in the application of technology-based solutions in military, logistics and travel industries, with a wide range of practical experience of designing, implementing and supporting systems at airports worldwide. Nick participates in a number of IATA and ACI committees.

Ryan Ghee is the Editor & Event Strategy Manager at Future Travel Experience (FTE), an independent online media and events company based in the UK. Ryan is responsible for managing and producing the editorial content for FutureTravelExperience.com, as well as for contributing to the strategic direction of the FTE Europe, FTE Ancillary, FTE Global and FTE Asia EXPO events. He also leads FTE's thought leadership Think Tank projects.

In his current role, Ryan keeps on top of the latest end-to-end passenger experience and technology trends, and actively explores how airports, airlines and their partners must adapt to these wide-reaching developments.

He has previously freelanced for the BBC, was editor of ACI Asia-Pacific Airports magazine, and has been quoted in the likes of the Wall Street Journal and New York Times.

Renaud Irminger is Director of SITA Lab, the company’s strategic research and development arm. He is responsible for overseeing projects and programs that explore new solutions and technology for the air transport industry - identity management, baggage tracking, disruption warning systems, contextual mobile applications and wearables, robots and drones, and many other initiatives.

Renaud joined SITA in 2005 in the Project Management Office, as Program and Project Director responsible for Project Management Methodologies. Previously he was Director Innovation Management for Valeo, a US$15Bn automotive supplier, where he led a project to revamp innovation and product development processes. Renaud has also held various roles in new product development, sales and business development, including program and project management at ITT Industries in the USA, and in R&D at Motorola in Switzerland.

Renaud holds a M.Sc from the Sloan School of Management at the Massachusetts Institute of Technology, USA and a M.Sc. in Applied Physics from the Université de Neuchâtel, Switzerland. He has led the SITA Lab team in developing more than a dozen “world firsts” in technology for the air transport industry. In addition, he and the SITA Lab team have won several awards, including the 2011 CAPA Award for Innovation with Malaysia Airlines and two FTE awards in 2014 for the first Google Glass live trial in the air transport industry with Virgin Atlantic Airways and for iBeacon deployment with American Airlines. Renaud has a  passion for breaking the barriers of possibility. In particular Renaud believes that we use only a fraction of what is possible to do with smartphones and he would like to help the industry to “uberize” air transport.

He is based in Geneva, Switzerland.

Vijay Iyer is President and Global Head of Travel & Transportation at Hexaware. He has over 27 years in the industry, including 17 years in providing professional consulting services to clients in operational improvement, business and IT strategy development, and technology integration.

Vijay was the CEO of Cignex, the largest pure play open source consulting company. Prior to Cignex, Vijay spent over 14 years at HCL Technologies where he played a key role in the creation of a few industry verticals, as well as the enterprise application services and the enterprise transformation services lines of business at HCL. He was also responsible for delivering large, strategic, and integrated multi-service engagements. Prior to HCL, Vijay was the CIO of a large manufacturing and distribution organization heading business and IT strategy. He was also instrumental in re-engineering the business processes of the organization and improving productivity.

Vijay holds a MS from Birla Institute of Technology and Science, Pilani with specialization in automation and control. In addition, Vijay has completed executive education from Harvard Business School in Delivering Information Systems. His interests include cooking, road biking, golfing, and the Internet of Things.

Olivier Jankovec became Director General of the European Region of the Airports Council International (ACI Europe) in September 2006. The organisation represents over 500 airports in 45 European countries. In 2015, member airports handled over 90% of commercial air traffic in Europe, welcoming more than 1.9 billion passengers, 18.9 million tonnes of freight and 22.8 million aircraft movements. These airports contribute to the employment of 12.3 million people, generating €675 billion each year (4.1%) of GDP in Europe.

Olivier first joined ACI Europe in March 2006 as Director of Strategy & Communications. Olivier has more than 20 years of governmental and lobbying experience, having worked for Alitalia (2002-2006), Air France (2000-2002) and the Air Transport Directorate of the European Commission (1994-2000). Immediately prior to joining ACI Europe, Olivier was the Director of Institutional Relations for Alitalia where he was in charge of governmental affairs at national, European and International levels. During this time, he was also Chair of the Association of European Airlines Policy Committee.

In 2006 and 2007, he participated in the EU’s High Level Group on the future of aviation regulation in Europe and he is also a member of the Advisory Board of the World Tourism Forum. 

Juha is Chief Commercial Officer of Finnair. He has 19 years of aviation experience with positions in passenger sales & marketing, commercial functions, customer experience & airport operations, customer fulfilment centre services as well as cargo logistics.

Juha joined Finnair in May 2012 as Managing Director for Finnair Cargo after 14 years with SAS Scandinavian Airlines. In October 2014, he took over as Chief Commercial Officer for Finnair, with responsibility today for airline's commercial functions (network planning, alliances & partnerships, brand experience, global sales & marketing, revenue management & pricing, distribution, ecommerce, loyalty, aeropolitical affairs and tour operator unit).

Finnair offers the fastest and most convenient gateway between Europe and Asia, via Helsinki, serving 18 Asian destinations, over 70 in Europe and seven destinations in the US and Central America. Finnair is a member of the oneworld alliance and has joint venture operations with American Airlines, British Airways and Iberia on the North Atlantic, and with Japan Airlines, British Airways and Iberia on Europe-Japan routes. 

Juha was selected to the Board of Airline Passenger Experience Association (APEX) in May 2016. Juha is 41-year-old Finnish national with British BA Honours and Austrian MBA university degrees.

Bojan Jokic is CEO and Co-Founder of Epteca. He has been disrupting the travel technology industry since 1997, successfully leading innovation at notable companies in 6 countries on 3 continents. Over the years, he has been Lead and CTO behind multiple ecommerce solutions that are generating profitable revenues with millions of customers. He is also a keen business innovator with ‘first mover’ projects for the travel industry including a B2B ecommerce solution a European internet TV app, to name a few.

Since 2012, Bojan is the co-founder and CEO at Epteca, an emerging technology company bringing unique ‘smart selling’ marketplace capabilities to travel companies, airlines, hotels and brands worldwide, resulting in new revenue streams and enhanced customer experience. 

Greg is the Managing Director for Worldwide Hospitality and Travel within Microsoft’s EPG Commercial Sector Industries Group. He is responsible for the development of Microsoft’s industry transformation strategy, sales program execution and market development across the hospitality, travel and transport industries.

Greg joined Microsoft in 2005 where he held a number of roles across the enterprise business. This included developing strategic opportunities and alignment with enterprise customers and partners both in the Australian subsidiary and now at corporate headquarters after relocation in 2012 where he led the employee productivity and empowerment sales program for WW Retail Sector (inc Hospitality, Travel & CPG).

Prior to joining Microsoft, Greg worked within the Hospitality & Travel sector in a number of roles with Ramada International Hotels and Resorts including 5+ years at a marquee property on Australia’s famous Bondi Beach before making the move into the travel sector by deep engagement within the Travel/Aviation sector through Attachmate Corporation.

Greg has a passion for innovation in the hospitality & travel sector and how the passenger and guest experiences can be enhanced to provide a seamless journey across all facets of their journey. 

Max Kingsley-Jones was appointed FlightGlobal’s Executive Director Content in March 2015, having been Editor of Airline Business since December 2010. Prior to that, he spent 14 years with Flight International magazine where he was ultimately Deputy Editor.

Before joining Flight in May 1996 as Commercial Aviation Editor, Max spent 10 years working in various roles at UK aviation consultancy Ascend, which is now part of FlightGlobal. The move to Airline Business followed a short spell with Aviation Week magazine as London Bureau Chief. 

Dheeraj Kohli is Vice President and Global Lead of Travel and Transportation at Unisys. In this capacity, he oversees the assessment of existing services, leads the development of new industry solution offerings, and sets the strategic vision for the company’s well-established travel and transportation business.

An accomplished senior executive and global leader with over 27 years of experience, Dheeraj has a strong and unique blend of corporate, consulting, technology, and outsourcing experience. He has worked with some of the leading Fortune 500 brands across industry sectors, including railroads, airlines, airports, logistics, hospitality, and aviation.

Dheeraj brings to his role a holistic perspective on business transformation and growth challenges in the global marketplace. Having lived in Singapore, South Africa, Canada, India, and the United States, he has developed a broad understanding of diverse cultures and the unique characteristics of conducting business in a global, interconnected marketplace.

Dheeraj is a recognized thought leader on concepts such as the connected traveler, seamless passenger, and customer experience, as well as around industry-specific solutions and disruptive technologies including IoT, wearables, mobility, beacons, cloud, big data, predictive analytics, and the “art of the possible.” His experience includes work in the cargo, passenger, airport, railroad, and hospitality industries.

He has successfully advised companies on how to plan, develop, and execute digital business strategies that are driven by digital value chains and exist within digital ecosystems. Additionally, he has been responsible for the launch of many first-of-its-kind offerings, service lines, and propositions.

Rafi Katanasho is Dynatrace’s APAC Chief Technical Officer and VP of Solution Sales. Based in Sydney Australia, Rafi joined Dynatrace in 2007 and has more than 20 years' experience in the IT industry focusing on Business, Application and IT Service Management. His experience includes a number of Australian based technology startup innovators.

Prior to joining Dynatrace, he held senior management at Proxima Technology, a technology startup that pioneered the area of Business Service Management.

He is a recognized thought leader and has published many articles, white papers and is a regular industry keynote speaker and commentator in IT and business publications.

Joe Leader serves as the CEO of APEX (Airline Passenger Experience Association) and IFSA (International Flight Services Association). APEX serves every major airline and airline passenger experience company in the world in close alignment with IFSA.

As APEX / IFSA CEO, Leader works with senior executives at the world’s leading airlines, top industry suppliers, government organizations, and major media groups to accelerate passenger experience improvement initiatives. A forerunner in aviation and technology, Joe has been a leading executive for more than two decades across technology and aviation companies. Joe holds undergraduate and graduate degrees from Emory University, an MBA in technology management, and conducted his business Ph.D. research on accelerating technology adoption in aviation.

Gilles Lévêque is Groupe ADP (Aéroports de Paris) Chief Information Officer. Gilles is graduated in civil engineering from INSA de Lyon and started his professional career in a civil engineering consulting company. He joined Arthur Andersen Consulting in 1988 where he had the opportunity to work for the 1992 winter Olympics games organization committee in Albertville. Then, Gilles joined Hewlett-Packard where he held several positions in France and the United States, both in the management of information systems and supply-chain operations. In 2006 Gilles joined Geodis, a world leading supply-chain & logistics management company, as Group Chief Information Officer, and was responsible for the redesign and transformation of IT systems to support Geodis businesses growth and international development.

Since 2015, Gilles is CIO of Group ADP (aka: Aéroports de Paris) a world leader in airport design, construction and operation. As such, Gilles is leading the information systems teams to sustain ADP operational excellence as well as enabling and deploying ADP's customer centric digital transformation.

Since 2016 Gilles is a member of CIGREF (French large companies’ association) board of directors.

Jack Loop Managing Director at LocusLabs. He leads air industry engagement at LocusLabs, a San Francisco based start-up and the leading indoor mapping & location platform in the air travel industry.

LocusLabs develops a comprehensive product suite and software solution for micro-location and venue location services available at many of the top global airports and being adopted by many of the largest global airlines such as Delta Air Lines, American Airlines, Lufthansa Group, United Airlines and many more in various stages of rollout. LocusMaps is a software development kit (SDK) and application programming interfaces (APIs) which can be used for any number of use cases, from mobile passenger wayfinding, to estimated walking time digital signage, to staff tracking and asset management. Common passenger related use cases aim to help people find anything they are looking for inside large complex spaces, by providing the most information-rich maps and indoor location experience in the world.

Jack brings a unique blend of entrepreneurship and air industry experience having served in several advisory roles to SITA Lab after Expedia acquired his last company Mobiata.

Jack’s early career was consumed by roles launching the original smartphone devices, email and messaging service launches for AT&T Mobility before leaving shortly after the launch of the original iPhone to focus on what was then the dawn of the mobile app market.

Catherine is the primary liaison for SITA with airport industry organizations, ensuring SITA’s availability and support for committees, conferences and industry missions. She is an active participant in Airports Council International (ACI), including serving as Chairman of the ACI World Business Partners (WBP) Board and becoming the first non-Airport member to be appointed as an observer to the ACI World Governing Board (2006/2011). Catherine also serves as the WBP observer on the ACI Europe Airport Board (2012/2017). Previously Catherine was responsible for developing and leading the Airport Services solution line including the financial results of the global business, strategy, product portfolio, implementation, customer satisfaction and improving the business to ensure SITA continues to meet the needs of the ever-changing air transport industry. Catherine’s unique understanding, vast experience and worldwide contacts with both international and domestic airports and airlines are what enable her to contribute a unique perspective to SITA and to the aviation industry. 

Maryssa Miller is currently the Director of Digital and Customer Products at JetBlue. She has been at JetBlue for over 5 years, previously serving as Head of Digital Commerce within the Commercial division. She has had over 15 years of digital experience working for other strong brands such as Lacoste, 1-800-FLOWERS and Scholastic. She holds a B.S. in Business Administration/Marketing from the State University of New York at Albany and a Master of Science in Direct and Interactive Marketing from NYU, where she has also served as an adjunct professor.

Rob is co-founder and CTO of Fracture, a company that helps you do better visualisation and collaboration using Mixed Reality technology.

Rob started his career in academia, and holds a PhD in Advanced Simulation and Modelling systems. For the last decade, he has worked in the games industry on challenges from advanced rending to user-centered design and large-scale modelling. He left the games industry in 2015 to found Fracture and pursue a passion for the burgeoning field of Mixed Reality.

Mixed Reality fuses of the best of Virtual- and Augmented-Reality technology to seamlessly blend digital content in to your physical world. Through a combination of consultancy, bespoke applications development and their proprietary technology, Fracture has helped companies from logistics, engineering, brand engagement and other fields to radically change their approach to visualising and collaborating around real-time, complex data.

Tiffany Misrahi is Community Lead and Head of the Aviation, Travel & Tourism Industry at the World Economic Forum. She has a background in international development and tourism, having worked at the International Trade Centre where she collaborated on the development and implementation of its Tourism-led Poverty Reduction Programme. At the World Economic Forum, she has developed expertise in mobility and a passion for travel and tourism in particular. She is currently working with key government and industry leaders in developing strategies and implementing innovative projects in the fields of T&T competitiveness, the future of travel and tourism industries, travel facilitation and security in travel and tourism. Tiffany has a BSc in International Business from Warwick University and a Master in Development Management from the London School of Economics and Political Science. She is currently part of the Global Leadership Fellows Programme at the World Economic Forum. 

Christoph Mueller joined Emirates Group in September 2016 as Chief Digital and Innovation Officer. Previously he has been Group Chief Executive Officer of Malaysia Airlines and CEO of Aer Lingus. Prior to that he held positions as Executive Aviation Director at Tui Travel plc. and was Group CFO of DHL worldwide and CEO of Sabena. He has also held senior management positions in Lufthansa, Daimler Benz Aerospace and Airbus. Christoph has been involved in large scale change management and turnaround project throughout his entire career.

Kevin O’Sullivan is a Lead Engineer for SITA Lab, the company’s strategic research and development arm. He is currently focused on programs exploring mixed reality, blockchain/distributed ledger technology and artificial intelligence. Kevin has more than 20 years’ experience in software development and product management in the air transport industry and has been a Lead Engineer at SITA Lab since the Lab’s inception in 2008.

In 2014, Kevin and a combined SITA Lab/Virgin Atlantic Airways (VAA) team won a Smart Technology Award from The Wearable Technology Conference 2014, which recognizes advancements in wearable technology. The award was a result of a pioneering pilot using Google Glass and Sony Smartwatches to enhance the passenger experience at VAA. He also worked on pioneering research for the use of beacon technology in the air transport industry.

Kevin is based in Brighton, UK.

Jim Peters was appointed to the Senior Leadership Team in March 2012 as Chief Technology Officer (CTO), SITA.

His responsibilities include evolving the reference system architecture for SITA's products and services, identifying new business segments and developing and managing strategic technology partnerships.

Jim also heads SITA Lab, the company’s strategic research and development arm. Created in 2008, SITA Lab explores new technology and drive innovations for the air transport community working both independently and in partnership with others on pilot projects in the areas of robotics, big data, wearable technology, and many others.

Previously Jim was President and Chief Technology Officer of Datalex, where he was involved in numerous acquisitions and helped take the company public with dual listings on NASDAQ and the Irish Exchange. Prior to this,  he was Chief Executive Officer and Founding Partner of Web Ventures, a technology firm delivering distribution solutions to the travel industry such as the Internet booking engine 'BookIT!' which became a key product for Datalex after its acquisition of Web Ventures.

Jim has also held a variety of roles in TPF systems development for Amdahl, Amadeus, Thai Airways, KLM, Qantas and Republic Airlines. He holds a B.A. in Philosophy from the University of Notre Dame.

Jim is based in Atlanta, Georgia, USA.

David de Santiago is Head of Innovation at Amazon Web Services. His work at AWS focuses on building the digital innovation programs. digital transformation by AWS is an offer to share Amazon’s best practices – the DNA of digital business – with customers.

David started his career developing the IT department and web applications for an investment consulting firm specializing in innovation (StartupAvenue). With Oracle and Microsoft, he focused on business analytics and customer centric technologies. David has 10 years’ experience in Search and BI practices, having held various positions varying from consulting to management within Endeca, FAST and Microstrategy. He worked on projects and implementations throughout the world for major blue companies.

David has a DESS, Diplôme d'études supérieures spécialisées in Projets Informatiques et Stratégie d'Entreprise at Paris Sorbonne.

Adnan Saulat is General Manager and Travel Industry Specialist at Mindtree. Adnan possesses 17 years of IT industry experience out of which 16 years have been in business analyst and consultant roles. Currently he heads ‘Solutions & Consulting Group’ within the ‘Travel, Transportation and Hospitality’ vertical to create innovative solutions for airlines, hotels and travel service providers.

Trained as a mechanical engineer and holding an MBA, Adnan started his career in Indian software services in the new millennium and has been part of the rapid growth of the industry. As a member of the travel and transportation team at Mindtree, he worked for various accounts like GDS, air transport regulation authorities, air transport industry technology providers and manages the BA/SME pool.

Adnan possesses extensive experience in travel and transportation application development/management practices and product development. He is well versed in sales support activities, extensively travelled and has worked on long term assignments across USA, UK, Europe and Hong Kong/China.

His specialties encompass Airports, Airlines, Hospitality, Car Rental, Global Delivery, Business Analysis, Mobility, Application Development / Management and Agile/SCRUM/SaFe methodologies

Michael Schellenberg is Director of Integration and Services at SITA.Michael joined SITA in 2014 bringing a strong background in IT & Telecom Services in the areas of pre-sales, products and Professional Services. In his current role he has portfolio responsibilities encompassing Unified Communications and Collaboration, Digital and Mobility Services, Service Management, Security Services, Infrastructure management and Professional Services.

Since his arrival Michael has built up the portfolio with new multimedia solutions and the introduction of a cyber security offering. In addition, he has refreshed the Service Management value proposition and tools, including the introduction of ServiceNow, a Service management application, as well as driving the Application Performance portfolio.

Prior to SITA, Michael was head of Global Services at EMC and Orange Business Services, based in the Netherlands and Switzerland, respectively. He has also worked for Alcatel, based in the U.S and been a board member of Telecom Systems (a regional integrator). Michael is a Swiss citizen currently based in Zurich, Switzerland.

Eric has over 20 years of experience in the aviation IT environment. End of 2016, Eric started his new career as CIO of VINCI Airports, the world leading private airport operator with 35 airports worldwide.

Eric ended his 16 year career at Air France-KLM group as Head of IT Strategy and was also responsible for the execution of the Agile Transformation and Big Data program.

Prior to this position, Eric held a number of other senior management roles within the Air France-KLM group, including VP Information Manager Ground Operations and Director IT Development for Cargo-Network-OCC.

Before joining Air France in 2000, he worked for Accenture as Senior Manager in their Travel and Transportation practice.

Kevin Shortt is Business Development and Systems Engineer at ViaLight Communications GmbH. He has worked in the space industry since 1996 and has contributed to several large international space missions.

During his undergraduate studies at York University, he worked as a Research Assistant in the Instrument Services Lab at the Centre for Research in Earth and Space Technology (CRESTech), now known as Spectral Applied Research, where he contributed to, and maintained, lab standards in addition to a variety of other spacecraft instrumentation research tasks. In 1999, he took a position as a Mission Planner for the RADARSAT-1 program at the Canadian Space Agency where he was part of the team responsible for the day to day image acquisition operations and calibration activities for the spacecraft. Following his term at the CSA, he worked as a Research Assistant at the Meteorological Services of Canada where he performed a variety of design tasks for a dual-spectrometer instrument that is currently operating onboard the SCISAT-1 spacecraft to detect ozone concentrations in the Earth's atmosphere. From 2004 to 2006, he worked with the design team responsible for the lidar instrument on board NASA's Mars Phoenix Scout mission which operated on the Martian surface for 5 months in 2008.

After completing his masters in 2012 from the Royal Military College of Canada, Kevin worked as a Scientist at the German Aerospace Center (DLR) in Oberpfaffenhofen, Germany conducting research in free-space optical communications for use in deep space, inter-satellite and satellite-to-ground links. In April 2015, Kevin moved to ViaLight Communications GmbH where he continues his work in optical communications in Business Development and Systems Engineering. 

L.V. Sridhar is Senior Vice President & Project Director (AOCC) at NIIT Technologies Ltd. In his role as Program Director for Airports Authority India (AAI) his area of focus is the implementation of AOCC (Airport Operations Control Center) /AODB (Airport Operational Database) across 10 AAI airports.

L.V. Sridhar holds 34 years’ experience in the aviation industry in a variety of leadership roles involving airport systems development, MRO and airline flight operations systems.

Eric Stioui is Solution Specialist Director at Orange Business Services. He has over 23 years of contact center industry experience, spread across management, delivery and leadership roles. At the beginning of his career in 1988, he developed one of the very first “Computer Telephony Integration” solutions in Europe, for one of the largest contact centers at that time.

After having managed a contact center for several years, he joined France Telecom Group in 1997.

Within Orange Business Services, Eric headed the International Presales Contact Center Team. His role was to offer global customer contact solutions and to manage a team spread across four regions.

Eric holds a Master degree in Computer Science from the University of Paris XIII. This educational background, combined with his career history, has led to consistent progress and delivery of results, especially in challenging situations.

Eric was recognized for his accomplishments in leadership and was duly awarded an Orange Bravo Star trophy in 2011.

Fiona Strens is CEO of CrowdVision, a passenger analytics and insights business, offering a leading-edge computer vision software product.

In her early career she worked in Government and as a consultant on security strategy and technology. In 2009 she co-founded CrowdVision and has been the driving force behind the company's fundraising and commercialisation. The business is now growing fast and has deployments in airports around the globe.

Eash serves as JetBlue’s Executive Vice President, Innovation and Chief Information Officer. He is a member of the Executive Leadership Team and responsible for systems and technologies and innovation for the airline. He oversees implementation of IT solutions that align with the value airline’s business model to offer consistent service and maximize investment. Prior to joining JetBlue, Eash served as Senior Vice President and Chief Information Officer at Pall Corporation where he oversaw a three-year, $350 million IT transformation strategy that enabled the organization to become a $5 billion company.

Mike Warren joined Airborne Wireless Network as the Chief Executive Officer this year.

Mike has an extensive background in project management both in the civilian sector and the governmental sector.  He recently served as the Regional Operations and Security Director for ECC International in Afghanistan.  In this capacity, he has overseen the security and operations of 18 Major DOD Construction Projects, and the northern portion of the ring road in Afghanistan under the Asia Development Bank, all projects totaling $1,500,000,000. Prior to that he was the Program Manager for the Human Terrain Systems under the International Security Assistance Force for NATO and the US Army G-2.  He has been an advisor to the US Embassy, to COMISAF and CJ2X at HQs ISAF in Kabul, Afghanistan.

Regarded as one of the senior subject matter experts on security operations, coordination, and management, he has over 14 years of boots-on-the-ground, outside-the-wire experience in Afghanistan in both the private and government sectors. 

Mike completed his 20-year U. S. Marine Corps officer career in 1994.  An infantry officer, his assignments included serving as the Executive Officer, 23rd Marine Regiment, San Rafael, CA; as Executive Officer, 3rd Surveillance & Reconnaissance Group in Okinawa; as Commanding Officer of the largest Marine Security Barracks at Naval Weapons Station, Concord, CA. 

A native of Missouri, he earned a Bachelor of Arts degree in political science from the University of Missouri. Mike is also a graduate of the US Marine Corps Command and Staff College, the Amphibious Warfare School and the Infantry Officers Course.

In his civilian career Mike has served with numerous companies in the computer hardware and software industry and has been instrumental in these companies’ growth and expansion.  Mike was director of sales for CCI/TRIAD and for Think 3 software.

Brian Whelan is CEO and Founder of TravaCoin. He has vast experience in the area of passenger rights and advocacy, both in the public and private sectors. Brian spent ten years as a communications consultant to the Irish aviation regulator, before setting up his own online service www.airtaxback.com to help passengers recover unused Taxes Fees and Charges (TFCs) from missed flights. Through that business, he joined forces with www.airhelp.com, a service that recovers compensation for passengers whose flights have been delayed or cancelled.  He has gained an unprecedented insight into passenger rights and most airlines’ traditional resistance to satisfying them. His research among passengers confirmed that there is a demand for an easy way to recycle refunds and compensation into new sales of flights and ancillary services. He founded TravaCoin to build a robust and scalable industry-wide application to meet that demand.

A seasoned communications and business consultant, Brian holds an MA in Philosophy from University College Dublin and an MBA from Fordham University, New York.

Speakers - full list

Confirmed Speakers

SITA OnAir will simplify the handling of data from new generation aircraft. 

SITA and OnAir have created a new venture, SITA OnAir, to help airlines realize the full potential of the connected aircraft.

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SITA OnAir will simplify the handling of data from new generation aircraft. 

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Our People

  • Andrea Sottoriva
    Geneva, Switzerland

    Director Treasury

    "Each of these roles has provided me with different insights into our organization, from the customer-facing to the corporate."

  • Thomas Lee
    Singapore

    Senior Project Manager

    "I get to broaden my horizons by meeting and working with people from different backgrounds and at all levels in the organization."

Driving transformation Who we are

Everyday more than 4,500 SITA employees in 135 countries around the world come together with a single aim: to transform air travel through technology. Here's an inside view into how this global team plan to drive that transformation.

Challenge

Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity

Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

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