With India forecast to be among the top three passenger aviation markets in just a few years’ time, SITA is playing a large part transforming Indian aviation and the passenger experience, including the provision of modern, standardized infrastructure throughout the country.
In addition to meeting the requirements of the broad range of Indian airlines (see ‘SITA in India’), SITA is helping to change the face of India’s airports, partnering with its Indian airport customers to meet the demand for increased capacity and an enhanced passenger experience.
That includes technology solutions to meet high global standards and the transition from dedicated infrastructure to common-use technologies. This is bringing significant space and infrastructure savings at 41 Indian airports while improving the throughput of passengers. 150 common-use self-service kiosks deployed across these airports are helping around 20% of passengers fast track their journey.
The vision of the Airports Authority of India (AAI) is to make India a major Asia Pacific hub by 2016. As the key technology provider to AAI, SITA is contributing to airport expansions and new airport builds.
SITA’s Airport Management System is also the core of Airport Operations Control Centres (AOCCs) for 10 AAI airports and Mumbai International Airport.
For more about emerging trends and future initiatives contact firstname.lastname@example.org to request a copy of SITA’s white paper ‘Transforming Indian aviation’.
SITA has a strong local presence in India with more than 60 years’ experience working collaboratively at the heart of Indian aviation. SITA’s pan-India footprint, based on long-standing relationships with customers, members and partners, includes 38 airports run by the Airports Authority of India (AAI), Mumbai International Airport, Bangalore International Airport, Cochin International Airport, AirAsia India, Air Costa, Air India, GoAir, IndiGo, Jet Airways, SpiceJet, and Vistara Airlines. There are ground handlers, government agencies and policy makers as well. Of SITA’s 280 staff in India, 80% are service-focused. 1,500 of SITA’s 1,900 people in offshore operations worldwide are based in India.