Let's move the world together - focusing on innovation, the passenger experience and digital transformation.
The SITA Innovation Forum took place on 19-20 June 2019 in Antwerp, Belgium. As an invitation-only event, it brought together around 150 senior airport and airline executives focused on innovation, the passenger experience and digital transformation.
Its theme of ‘Let’s move the world together’ was an encouragement to work collaboratively to make air travel simpler at every step of the journey.
Looking at innovation in practice and digital transformation across the industry were guest speakers Jonas Kjellberg, Co-Creator of Skype, and Alexandre de Juniac, Director General and CEO of IATA.
With collaborative innovation high on the agenda, the Forum’s workshops explored a range of ideas with delegates for use cases for emerging technologies.
Insights into innovation came from our panel of leading industry experts who addressed the topic ‘Collaborate to innovate.’
The panel comprised Dawen Choy, Group SVP, Transformation & Enterprise Development, Changi Airport Group – talking about Changi Living Lab; Glenn Morgan, Head of Digital at IAG, covering Hangar 51; Hubert Riondel, CEO of Air France-KLM’s BigBlank; Sarwant Singh, Senior Partner & Board Member, Frost & Sullivan; and Will Whitehorn, Former President of Virgin Galactic.
In a workshop themed ‘Passenger engagement in our industry’s digital transformation,’ delegates reviewed passenger trends and how they could impact the ‘end-to-end passenger journey’ – from trip planning, passing through the airport, being onboard and arriving at the final destination.
They heard from Abhi Chacko, Head of IT Commercial & Innovation at Gatwick Airport, on how the passenger journey is changing and what it might look like in the future before exploring ideas for new solutions to tackle passenger pain points.
Looking at ‘Operational Intelligence to increase efficiency at the airport,’ this workshop reflected on some of the most important Key Performance Indicators (KPIs) of operational efficiency – both tapped and untapped. The KPIs served as a guideline for the evolution of Total Airport Management Solutions and technological advances.
In a ‘Collaborating to enable the airport of the future’ workshop, delegates identified critical areas for increased collaboration through data sharing and/or new common use solutions. They heard about the experiences of Alaska Airlines, from Johan Brink, the airline’s Common Use Program Manager.
Examples of how emerging technologies are being leveraged in other industries included a look at artificial intelligence, blockchain and the Internet of Things.
Closing the event were three SITA customers, representing each of the workshops, who outlined their takeaways, including potential use cases and technologies evaluated.
They were Jaideep Verma, AVP & Head of IT for Mumbai International Airport, Suhail Kadri, VP Technology & Innovation for Hamad International Airport; and again, IAG’s Head of Digital, Glenn Morgan.
Next steps are to evaluate the most promising use cases with members and customers for possible future proofs-of-concept and other co-innovations. All delegates will receive a ‘SITA Innovation Forum’ paper summarizing the event and selected highlights.