Valuing customer service and innovation
The SITA Council Awards recognize the work of SITA staff in supporting innovation for the community and better meeting customer needs.
Building on the success of last year’s successful awards, SITA launched a new set of awards in May 2019. More than 30 entries came in from SITA staff across the innovation and customer service categories, during May and July.
The Council Award Panel, comprising Ilia Perevalov from Aeroflot, Susan Doniz (Qantas), Kelly Cunningham (United) and Kerry Peirse (Cathay Pacific) are reviewing the short-list in December and the results will be announced at the company’s Kick Off events early in 2020.
Last year’s winning projects for innovation were Miami Airport for a Mobile Passport Control project, Changi Airport for flight disruption prediction and Air France for its use of eWas (for inflight weather reports). JetBlue’s biometrics ‘board in a snap’ initiative was highly commended.
For 'Stepping Up for the Customer', joint winners were support for the opening of Changi T4 and an Australian Department of Home Affairs project. SITA support for Delta Air Lines was third.