Dr Stathis Kefallonitis FRSA FCIM is a world-expert passenger engagement strategist. He has a diverse background that ranges from industrial design to brand experience, emotional marketing and sensory/biometric data analysis and interpretation.
He has worked with air transport regulators, catering and onboard hospitality providers and airlines such as: the International Air Transport Association (IATA), Airbus, The Airline Passenger Experience Association, the International Flight Services Association EXPOs and AMTRAK.
Through research, a variety of workshops, presentations, publications and training sessions he helps transform the way that passenger experience should be addressed and perceived. His approach is facilitating a deeper understanding of passenger engagement through an emotionally pleasing experience that creates tangible value.
He advises air transport regulators, airlines and onboard hospitality providers on how to improve passenger experience by designing emotionally pleasing products and services.
Stathis’s work is cited and featured in books, journals, popular business publications and media including, the New York Times, Passenger International (PAX International), IATA publications, Onboard Hospitality, and the Airline Passenger Experience (APEX) magazine.
Stathis is a Fellow of the Royal Society for the Encouragement of Arts, Manufacture & Commerce (FRSA) & the Royal Chartered Institute of Marketing (FCIM). He was elected a member of the Forbes Chicago Business Council.
He holds a Ph.D. from Cranfield University and postgraduate degrees from Cornell University, University College London (UCL) and University of London.