Julie Dilloway-Knapp

Julie Dilloway-Knapp

VP-Airports, Virgin Atlantic Airways Ltd

Julie Dilloway-Knapp has over 20 years experience within Virgin Atlantic, building and executing people-focused service delivery strategies and operations. After 10 years in customer facing roles at Heathrow Airport, Julie moved into steering roles at the Head Office, putting change strategies into action including leading the charge on automation into the airport experience.  

Julie believes that putting primary focus on engaging and motivating people drives a genuine desire for them to be amazing and to act with a genuine, authentic, imbued Virgin flare, ensuring Virgin achieves their goal of becoming the most loved travel company.